I/C Consultant

Xpresstechfreight; Northern (KY); Hybrid; USD 49,000 - 61,000; Full time

Benefits offered by this job

Medical Dental Vision

Life Insurance

AD&D

HSA

FSA

Paid Holidays

PTO

401k Matching

Employee Stock Purchase

Parental Leave

Short-Term Incentive

EAP

Pet Insurance

Job summary

U.S. Xpress is seeking an I/C Consultant to lead driver operations, ensuring on-time service and driver satisfaction. This role requires supervising drivers, resolving issues, and promoting safe, compliant performance across DOT rules.

You will collaborate with cross-functional teams, respond to driver inquiries via calls, chats, and emails, and manage performance metrics to meet company objectives while maintaining service excellence.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 2+ years of experience in driver or customer facing role.
• Proficient with Microsoft Office suite.

Responsibilities

• Supervise driver performance according to policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Ensure on-time service and customer satisfaction for drivers.
• Makes recommendations for performance documentation to include promotions and/or terminations.
• Address issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinate with USX Customer Service when applicable.
• Collaborate cross-functionally to drive culture and live out mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Monitor and Manage KPIs around P&L, Fuel Management, and Utility.

Skills

Microsoft Office Suite

Written and verbal communication

Interpersonal skills

Judgment and problem-solving

Education

Bachelor’s degree or equivalent experience

Job description

I/C Consultant
TUNNEL HILL USX TERMINAL
Monday - Friday 8AM - 6 PM
Position open to remote: No
Grade: ES11
Compensation Range: $48,800-$61,000

Who We Are:

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

What You’ll Do:

We are looking for a Driver Leader to come in and execute on our initiatives daily with an obsession around driver satisfaction and customer focus. A successful Driver Leader will be flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day.

• Supervise driver performance according to Variant policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines.
• Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.).
• Responsible for the satisfaction of a driver while they are over the road.
• Makes recommendations for performance documentation to include promotions and/or terminations.
• Responsible for addressing issues and disputes for drivers.
• Promote safe operations.
• Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s.
• Ensures drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service.
• Manage company performance objectives with drivers and monitor that performance.
• Ensure on time service is met; address possible service issues in a timely manner while coordinating with USX Customer Service when applicable.

• Communicate service deviations to Customer Service in a timely manner.
• Collaborate cross-functionally to continue to drive the culture and live out our mission and core values.
• Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc.
• Monitor and Manage KPI’s around P&L, Fuel Management, and Utility.

Supervisory Responsibility:

30-50 Drivers

What We’re Looking For:

Education

• Bachelor’s degree or equivalent experience required

Experience

• 2+ years of experience in driver or customer facing role required

Skills/Certifications

• Proficient with Microsoft Office suite
• Good written and oral communication skills
• Good interpersonal skills
• Good judgment and problem-solving skills

Work Environment / Physical Requirements – Normal office settings

Work Environment / Physical Requirements – Normal office settings – Normal office settings

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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