Roadside Support Specialist

Xpresstechfreight; Chattanooga (TN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

AD&D

HSA

FSA

Paid Holidays

PTO

401k

Employee Stock Purchase Plan

Parental Leave

STIP

EAP

Pet Insurance

Job summary

U.S. Xpress is seeking a Roadside Support Specialist to triage and resolve driver-reported maintenance issues and OTR breakdowns, coordinating road service and directing drivers to repair facilities.

The role emphasizes safety, cost-effective repairs, and timely communication with drivers and internal teams. Requires 3+ years of driving/operations experience and a high school diploma or GED; remote work is not available.

Qualifications

• High school diploma or GED required.
• Equivalent years of experience per year of college requested.

Responsibilities

• Receive, document, triage, and resolve driver-reported maintenance issues and OTR breakdowns.
• Coordinate road service and direct drivers to authorized repair facilities.
• Review repair estimates and obtain management approval when required.
• Maintain accurate maintenance documentation in company systems.
• Ensure compliance with DOT/FMCSA regulations and safety policies.
• Communicate promptly with drivers, customers, and internal partners.

Skills

Customer service

Communication

Problem solving

Regulatory knowledge

Education

High school diploma or GED

Job description

Roadside Support Specialist

USX HEADQUARTERS

Tuesday-Friday 11:00-21:30

Position open to remote: No

Grade: HR10

Compensation Range: $21.64

Who We Are: Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401k with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Position Functions:

• Receive, document, triage, and resolve driver-reported maintenance issues and OTR breakdowns, prioritizing safety, efficiency, and equipment utilization.
• Coordinate road service, direct drivers to authorized repair facilities, and assist with
• local and OTR breakdowns including after-hours support as needed.
• Review repair estimates, obtain management approval when required, negotiate
• costs, and follow up on repair completion and payment.
• Escalatecomplex repairsto appropriate team members and ensure timely, cost-effective resolutions.
• Maintain accurate maintenance documentation and data in company systems to support Maintenance, Parts, Warranty, and other teams.
• Ensure compliance with DOT/FMCSA regulations, local and state requirements, company safety policies, procedures, and standards.
• Maintain working knowledge ofmechanical terminology, standard repair times and costs, U.S. geography, terminal locations, and applicable regulations.
• Monitor and respond promptly and professionally to emails, calls, vendor portals, drivers, customers, and internal partners.
• Collaborate with all levels of the organization and participate in meetings, trainings, coaching and feedback sessions to support continuous improvement.
• Build and maintain positive relationships with customers and potential customers through clear communication, responsiveness, and professionalism.
• Perform other duties as assigned or requested by leadership.
• Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
• Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
• Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.

What We’re Looking For:

Education

• High school diploma or GED equivalent required
• Equivalent years of experience are defined as one year of professional experience for each year of college requested

Experience

• 3+ years driving experience and/or operations/customer experience required

Work Environment / Physical Requirements – Normal office settings.

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.

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