Fleet Client Services and Billing Specialist II

Cox Enterprises, Inc.; Houston (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

7 paid holidays per year

Bereavement leave

Job summary

Cox Fleet, headquartered on the north side of Houston, is a leading on-site mobile maintenance provider for fleets nationwide. We are seeking a Fleet Services Coordinator II to manage billing, WIP, and scheduling with strong customer service and cross-functional collaboration.

The role requires a HS diploma or equivalent, 3 years in related fields (or 5 years total experience), and proficiency with Cox Fleet IT systems including Web Wrench, MobileFrame, and RO Writer.

Qualifications

• High School Diploma or GED with 3 years in a related field, or equivalent with up to 1 year experience; or 5 years in a related field.
• Excellent verbal and written communication skills; ability to engage across all levels of the organization.
• Proven track record collaborating cross-functionally and building trusted partnerships.

Responsibilities

• Assist with the billing process across markets.
• Coordinate work in progress (WIP) and manage the maintenance transaction lifecycle.
• Document customer contacts accurately in Cox Fleet systems.
• Provide excellent customer service to internal and external customers.
• Schedule preventative maintenance and drive repeat business.
• Communicate with Field Operations to assign technicians to accounts.

Skills

Verbal communication

Written communication

Cross-functional collaboration

Organization

Excel

Data entry

Dispatching knowledge

Education

High School Diploma or GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Looking for candidates on the north side of Houston.

Cox Fleet keeps your fleet moving!

Looking for candidates on the north side of Houston. Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

• Assist with the billing process in all markets in area.
• Work in progress (WIP) Coordination
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• WIP Coordinator experience highly preferred
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets