Fleet Client Services and Billing Specialist II

Cox Automotive; Houston (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Cox Fleet is seeking a Fleet Services Coordinator II to support growth in the Houston area. The role involves coordinating WIP, dispatching technicians, and managing maintenance transactions while delivering excellent customer service to internal and external clients.

Ideal candidates will have strong Excel/data entry skills, experience with Cox Fleet IT systems, and the ability to work independently and within a team to maintain a steady workflow and positive customer experience.

Qualifications

• Requires a High School Diploma or GED; related experience may substitute.
• Experience coordinating work-in-progress, scheduling, and service dispatch.
• Strong communication and customer-service skills across departments.

Responsibilities

• Assist with billing processes in all markets in area.
• Coordinate WIP and manage lifecycle of maintenance transactions.
• Document customer interactions accurately in Cox Fleet systems.
• Schedule preventive maintenance and coordinate technicians with operations.
• Provide excellent customer service for internal and external customers.
• Build positive relationships with cross-functional partners to ensure timely repairs.

Skills

WIP Coordination

Dispatching

Service Scheduling

Customer Service

Data Entry

Excel

Communication

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Looking for candidates on the north side of Houston.

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities:

• Assist with the billing process in all markets in area.
• Work in progress (WIP) Coordination
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• WIP Coordinator experience highly preferred
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities