Fleet Client Services and Billing Specialist II

Cox Enterprises, Inc.; Houston (TX); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid time off

7 holidays per year

Bereavement leave

Job summary

Cox Fleet in Houston, TX is hiring a Fleet Services Coordinator II to support our growth in mobilized fleet maintenance services. The role coordinates billing, WIP, and the lifecycle of repair transactions, partnering with Field Operations to schedule technicians and ensure timely, accurate documentation and customer satisfaction.

Applicants should have a HS diploma or GED with 3+ years in a related field; strong Excel, data entry, and communication skills are essential.

Qualifications

• High school diploma or GED with 3+ years in a related field; alternative combos accepted.
• Excellent verbal and written communication across all levels.
• Proven cross-functional collaboration and relationship-building.
• WIP coordination experience is highly preferred.
• Strong organizational skills and multi-tasking ability.
• Proficiency with Excel and data entry; learn Cox Fleet systems.

Responsibilities

• Assist with the billing process in all markets in area.
• Coordinate WIP and manage the lifecycle of repair transactions.
• Document customer interactions accurately in Cox Fleet systems.
• Provide excellent customer service for internal and external calls.
• Obtain customer approvals for repairs and services.
• Schedule preventative maintenance to drive repeat business.
• Coordinate with Field Operations to assign technicians.
• Encourage proactive scheduling to maintain a steady pipeline of work.
• Contribute to dispatching and service scheduling improvements.
• Handle additional duties and special projects as assigned.

Skills

WIP Coordination

Excel

Data entry

Communication skills

Organizational skills

Cross-functional collaboration

Independent work

Problem-solving

Education

High School Diploma/GED

Tools

Web Wrench

MobileFrame

RO Writer

Job description

Cox Fleet keeps your fleet moving!

Looking for candidates on the north side of Houston.

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.

Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering select services, such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.

Cox Fleet is currently hiring a Fleet Services Coordinator II to support the growth of the company.

Duties & Responsibilities

• Assist with the billing process in all markets in area.
• Work in progress (WIP) Coordination
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Requirements

• High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
• Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
• WIP Coordinator experience highly preferred
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as Cox Fleet IT Systems, including Web Wrench, MobileFrame, RO Writer)
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills
• Highly organized with exceptional follow-through abilities

USD 18.17 - 27.31 per hour

Compensation

Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets