Fleet Analyst

Tomorrowsoffice; New York, Northern (NY, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental + Vision

Bonus opportunities

401K

Paid holidays

Paid vacation

Job summary

Atlantic is seeking a detail-oriented Fleet Analyst in New York to support the Managed Services program. You will deploy and maintain print monitoring tools, analyze fleet data, and ensure timely, accurate reporting for internal teams and clients.

This hybrid role emphasizes problem-solving, data analysis, and collaboration with IT, Sales, and Billing to optimize costs, improve uptime, and deliver superior service across complex print environments.

Qualifications

• Excellent analytical and problem-solving skills.
• Strong written and verbal communication.
• Ability to prioritise and manage multiple tasks.
• Experience with fleet monitoring or DCA tools is a plus; training will be provided.

Responsibilities

• Install and configure fleet monitoring software on client networks.
• Monitor fleet health and performance and report usage.
• Support monthly billing audits with accurate data.
• Train and support customers on the E-Info Portal.
• Maintain a central DCA devices database.
• Perform security patches and firmware updates.
• Develop SOPs and optimize processes.
• Collaborate with Sales, IT, Service, and Billing.
• Stay updated on DCA and fleet management tech.
• Assist change management and feature rollouts.

Skills

Analytical skills

Problem solving

Communication skills

Multi-tasking

Team collaboration

Fleet monitoring tools

FMAudit

MPS Monitor

PrintAnista

PrintFleet

Education

High school diploma

IT certifications

Tools

FMAudit

MPS Monitor

PrintAnista

PrintFleet

Job description

Ready. Set. Grow!

Accelerate Your Success with Atlantic

Unleash your potential.

We’re on the search for talented and driven individuals looking to take their careers to the next level.

Culture

Our entrepreneurial spirit, integrity, and unwavering focus on customer satisfaction mark us as industry trailblazers. Leading the way in integrating advanced technology and expert knowledge, we excel in delivering productivity-boosting solutions.

Be a part of our forward-thinking culture. Being “Obsessed with Excellence”, Atlantic thrives on innovation, and high performance, celebrating and rewarding your professional achievements. With diverse career opportunities, we provide a nurturing ground for your ideas and ambitions. Here, your potential is limitless.

Community

Giving back to the communities we serve is part of our corporate DNA. We strive to make positive change and have established numerous philanthropic partnerships over the years supporting not-for-profit organizations who make a difference.

We budget over a million dollars annually to support these and other organizations and are extremely proud of our employees who are actively involved in assisting charities and foundations with fundraisers, community events and mentoring.

Diversity

Embrace diversity, achieve success. At Atlantic, we champion an inclusive culture where every individual is valued for their authentic self. Our commitment to diversity empowers our team to thrive, fostering a workplace rich in unique perspectives and ideas. Here, being yourself is the key to collaboration, innovation, and driving remarkable business outcomes. Join us and be part of a team where diversity is not just celebrated, but integral to our success.

What Do You Get From Joining the Atlantic Team?

Take Care of Yourself

• Medical, Dental + Vision
• Flexible Savings Accounts
• Health Savings Account
• Life + Accident Insurance
• Short Term + Long Term Disability Insurance
• Critical Illness + Hospital Indemnity Insurance
• Employee Assistance Program

Reward Yourself

• Competitive Base Pay
• Bonus and Commission Opportunities
• Legal Plan Coverage
• Discounts for Various Consumer Goods and Services
• 401K

Enjoy the Perks!

• Paid Holidays
• Paid Vacation Time
• Paid Sick Time
• Dependent Care Savings Options
• Referral Bonus Opportunities
• Opportunities for Free Tickets to the ATO Suite at the MetLife Stadium and Prudential Center
• Community Involvement

Growth & Be Recognized

• Paid Training Opportunities
• Service Awards
• Learning & Development Resources
• Employee Recognition Programs & Awards

Fleet Analyst

Location: New York, NY

Reporting Department: Data Integrity

Support Operational Excellence Through Data-Driven Print Management

We are seeking a detail-oriented and technically proficient Fleet Analyst to support the implementation and performance of our Managed Services program. In this role, you will be responsible for deploying and maintaining print monitoring tools, analyzing fleet performance data, and ensuring timely, accurate reporting for both internal teams and external clients. Your work will directly support cost optimization, service efficiency, and supply chain continuity across complex print environments. This is an excellent opportunity for a motivated professional with a passion for technology, analytics, and process improvement.

Position Summary

The Fleet Analyst is responsible for ensuring the accuracy, reliability, and performance of remote monitoring software (Data Collection Agents, or DCAs) that track print device activity across client environments. These tools are essential for automating toner replenishment, forecasting service needs, supporting billing accuracy, and improving overall device uptime.

This role is both technical and collaborative, working closely with IT teams, customer contacts, and internal departments to keep systems running smoothly and data flowing reliably. You'll ensure data accuracy, system performance, and customer readiness while collaborating with internal teams to support billing, reporting, and security compliance.

This is a hybrid technical and client-facing role, ideal for someone who enjoys problem-solving, digging into data, and helping others make informed decisions about their print environments.

Key Responsibilities

• Install & Configure Monitoring Software: Lead the setup and integration of fleet monitoring tools (e.g., FMAudit, MPS Monitor, PrintAnista, and any Manufactures tools) on client networks, ensuring successful data capture and connectivity.
• Monitor Fleet Health & Performance: Track real-time data on device status, service alerts, and consumable supply levels (e.g., toner, ink, waste containers, maintenance kits).
• Reporting & Billing Support: Provide accurate usage reports and consumable data to support monthly billing audits. Resolve discrepancies with billing teams and customers.
• Customer Training & Support: Serve as the primary technical resource for customer onboarding, DCA software implementation, training, and ongoing support. Provide training on the E-Info Portal, enabling customers to submit service requests, place supply orders, track automated toner shipments, and effectively manage their device fleet.
• Data Accuracy & Maintenance: Maintain a central database of DCA-enabled devices, activation status, contact information, and related records.(All located in ERP System)
• HP Security & Firmware Updates: Conduct security audits and manage firmware patching via WebJetAdmin, HP Security or MPS Monitor, based on client preferences and service level agreements.
• Process Optimization: Develop and maintain Standard Operating Procedures (SOPs) and identify opportunities to streamline monitoring, reporting, and troubleshooting processes.
• Collaborative Execution: Partner with internal teams (Sales, IT, Service, Billing) and external technology vendors to resolve system or data-related issues.
• Technology Evaluation: Stay up to date with the latest DCA and fleet management technologies. Provide recommendations to leadership based on industry trends and product updates.
• Change Management: Support the rollout of new features or tools and ensure consistent adoption across teams and customer environments.

Required Skills & Qualifications

• Excellent analytical and problem-solving skills with high attention to detail.
• Strong written and verbal communication skills; ability to explain technical information clearly.
• Ability to prioritize and manage multiple tasks and projects.
• Experience with fleet monitoring or DCA tools (e.g., FMAudit, PrintAnista, MPS Monitor, PrintFleet) is a plus—training will be provided.
• Comfortable working in both independent and cross-functional team environments.

Preferred Qualifications

• High school diploma or GED required; relevant coursework or certifications in IT, business, or customer support a plus.
• Minimum of 1 year of experience in technical support, IT, customer service, or analyst role.
• Experience working in Managed Services, technology support, or fleet management environments preferred.
• Familiarity with HP WebJetAdmin or similar device management platforms is a plus.
• Leadership or project coordination experience is beneficial but not required.

Why This Role Matters to Atlantic

This role ensures that customers receive uninterrupted service, timely supplies, and accurate billing, all powered by the data and tools you manage behind the scenes. The Fleet Analyst is essential to delivering a best-in-class print experience and serves as a trusted advisor to internal teams and clients alike.