Flavor Sales & Projects Coordinator

Robertet Group; Piscataway Township (NJ); On-site; USD 62,000 - 75,000; Full time

Job summary

Robertet Group in Piscataway, NJ seeks a Sales Service Coordinator to act as the initial customer contact, coordinating samples, documents and information across Technical, Regulatory, Quality, Customer Service, and Production teams to drive project lifecycles.

The role requires an associate degree or equivalent experience, strong Excel skills, and a focus on timely communication, pricing, and reporting to support sales and customer satisfaction.

Qualifications

• Associate degree or 2 years of industry experience.
• Proficient in Excel.
• Bachelor's degree preferred.
• 5 years sales service experience (flavor industry preferred).

Responsibilities

• Within Robertet’s Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers.
• You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish.
• Manage project entry/initiation and completion.
• Ensure effective communication with all internal teams throughout the project process to meet our customers’ needs.
• Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers.
• Utilize various customer-identified sites/platforms for providing documents and information.
• Engage appropriate parties to resolve issues that arise during the project lifecycle.
• Develop an understanding of customer’s products, requirements, and procedures.
• Facilitate project meetings with cross-functional team.
• Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements).
• Create and maintain customer contact information in our project management software.
• Prepare pricing that meets customer requirements while achieving desired gross profit margins.
• Prepare sales reports as needed.
• Participate in customer visits and product tastings.
• May be assigned to special projects or internal initiatives as needed.
• Perform various administrative duties as needed.

Skills

Excel

Customer service

Education

Associate degree

Bachelor's degree

Tools

Oracle

Job description

Robertet Group in Piscataway, NJ seeks a Sales Service Coordinator to act as the initial customer contact, coordinating samples, documents and information across Technical, Regulatory, Quality, Customer Service, and Production teams to drive project lifecycles.

The role requires an associate degree or equivalent experience, strong Excel skills, and a focus on timely communication, pricing, and reporting to support sales and customer satisfaction.