Sales Service Coordinator

Robertet Group; Piscataway Township (NJ); On-site; USD 62,000 - 75,000; Full time

Job summary

Robertet Group in Piscataway, NJ seeks a Sales Service Coordinator to act as the initial customer contact, coordinating samples, documents and information across Technical, Regulatory, Quality, Customer Service, and Production teams to drive project lifecycles.

The role requires an associate degree or equivalent experience, strong Excel skills, and a focus on timely communication, pricing, and reporting to support sales and customer satisfaction.

Qualifications

• Associate degree or 2 years of industry experience.
• Proficient in Excel.
• Bachelor's degree preferred.
• 5 years sales service experience (flavor industry preferred).

Responsibilities

• Within Robertet’s Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers.
• You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish.
• Manage project entry/initiation and completion.
• Ensure effective communication with all internal teams throughout the project process to meet our customers’ needs.
• Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers.
• Utilize various customer-identified sites/platforms for providing documents and information.
• Engage appropriate parties to resolve issues that arise during the project lifecycle.
• Develop an understanding of customer’s products, requirements, and procedures.
• Facilitate project meetings with cross-functional team.
• Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements).
• Create and maintain customer contact information in our project management software.
• Prepare pricing that meets customer requirements while achieving desired gross profit margins.
• Prepare sales reports as needed.
• Participate in customer visits and product tastings.
• May be assigned to special projects or internal initiatives as needed.
• Perform various administrative duties as needed.

Skills

Excel

Customer service

Education

Associate degree

Bachelor's degree

Tools

Oracle

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time Regular Office/Admin Piscataway, NJ, US

Salary Range: $62,195.00 To $74,605.00 Annually

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. Robertet fosters an environment of support and collaboration, and this is what makes this company truly special. We live by our core values of Passion, Excellence, Daring, and Caring. Our mission is all about sparking emotions, embracing sustainability, and futuring Naturals.

As a Robertet employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. Employees are encouraged to make a difference in their local communities with a chance to participate in a paid volunteer day, supporting initiatives that drive change.

We are Beautifully Different! We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds.

Robertet S.A. was founded in 1850 in Grasse and is the world leader in natural products. Based in France and mainly family-owned since its creation, Robertet Group is controlled by the Maubert family. Robertet is the only perfume, flavor, and natural ingredient company that is fully integrated throughout the entire creation process, from the source to the final perfume or flavor. Today, Robertet Group is represented in more than 50 countries, has approximately 2,400 employees worldwide, and offers its customers a range of more than 1,700 natural materials and tailor-made products created in one of its 15 global creation centers.

Our Purpose

For Robertet, Nature is a craft deeply rooted in excellence. In the passion for the ingredient. It’s the seed of a family spirit, carefully passed down from one generation to the next. A seed that has grown sustainably to offer tailored customer support.

• Summary


• Within Robertet’s Flavor division, the Sales Service Coordinator works closely with Account Managers by being the initial point of contact for our customers. You will be part of a team that is responsible for ensuring timely communication and delivery of samples, documents, information, and products through engagement of various internal teams (Technical, Regulatory, Quality, Customer Service, Production) following the project lifecycle process from start to finish. This role is instrumental to maximizing the company’s potential for success.


• Manage project entry/initiation and completion


• Ensure effective communication with all internal teams throughout the project process to meet our customers’ needs


• Prioritize the entry/initiation of customer requests for samples, documents, and information and provide timely communication and delivery to our customers


• Utilize various customer-identified sites/platforms for providing documents and information


• Engage appropriate parties to resolve issues that arise during the project lifecycle


• Develop an understanding of customer’s products, requirements, and procedures


• Facilitate project meetings with cross-functional team


• Work with Account Managers to maintain an accurate representation of project pipeline and communicating anticipated changes in business demands to internal teams (new business wins, discontinuations, replacements)


• Create and maintain customer contact information in our project management software


• Prepare pricing that meets customer requirements while achieving desired gross profit margins


• Prepare sales reports as needed


• Participate in customer visits and product tastings


• May be assigned to special projects or internal initiatives as needed


• Perform various administrative duties as needed


• Position Requirements
  
  
  
  • Required:
    
    
    
    • Associate degree or 2 years of industry experience
    
    
    • Proficient in Excel
    
    
    
    
  
  
  • Preferred:
    
    
    
    • Bachelor's degree
    
    
    • 5 years sales service/customer service experience (flavor Industry)
    
    
    • Oracle experience
    
    
    
    
  
  
  
  


• Highly organized and detail-oriented


• Excellent verbal and written communication skills


• Team player. Collaborates with internal and external resources to achieve goals


• Strong problem-solving skills


• Self-motivated and goal-oriented


• Robertet Core Competencies:
  
  
  
  • Robertet believes that all employees should possess certain observable and measurable skills and display behaviors that ultimately contribute to workplace effectiveness and desired career success. These are the core competencies that determine how we do our jobs and how we accomplish our goals.
  
  
  • Customer Focus:Building strong customer relationships and delivering customer solutions
  
  
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  
  
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  
  
  • Values Differences: Recognizing the value that different perspectives and cultures bring to the organization.
  
  
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
  
  
  • Fosters Improvement & Innovation: Continuously strive to improve your work to deliver better products, services, and processes.
  
  
  
  


• Physical Demands
  
  
  
  • Spend multiple hours sitting and using office equipment /computers.
  
  
  • May include lifting of supplies and materials.
  
  
  
  


• Reasonable Accommodations
  
  
  
  • Reasonable accommodation may be provided to qualified individuals with disabilities to perform the Essential Duties & Responsibilities of the position so long as it does not impose significant difficulty or expense on the company.
  
  
  
  

Robertet does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific. Please, no phone calls or emails.