Flagship Store Ops Leader — Bonus Eligible

FAO; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Employee discounts

401(k) with employer match

Paid vacation & company holidays

Pre-Tax commuter benefits

Job summary

FAO Schwarz Flagship in New York is seeking a Store Operations Manager to lead the behind-the-scenes functions that enable an extraordinary guest experience. You will direct Back of House, Front of House Operations, and Visual Merchandising, setting the operational strategy and ensuring rigorous execution across teams.

You will own the store labor model, budget, safety, and facilities, while partnering with senior leadership to drive commercial performance and uphold brand standards in a

Qualifications

• Significant senior management experience in large-scale retail operations.
• Proven ability to coach and develop managers.
• Experience owning vendor relationships and external partnerships.
• Strong strategic thinking with a focus on guest experience and operational excellence.

Responsibilities

• Set the operational strategy for the flagship and translate priorities into a plan your management team can own, execute, and continually improve.
• Lead Back of House, Front of House Operations, and Visual Merchandising across the store.
• Own the store labor strategy, budget, scheduling, and compliance with NY labor law.
• Oversee safety, facilities, and loss prevention, ensuring audit-ready controls.
• Drive commercial performance by translating data into actionable recommendations for senior leadership.

Skills

Leadership

People Management

Vendor Management

Strategic Planning

Budgeting

Tools

POS systems

Job description

FAO Schwarz Flagship in New York is seeking a Store Operations Manager to lead the behind-the-scenes functions that enable an extraordinary guest experience. You will direct Back of House, Front of House Operations, and Visual Merchandising, setting the operational strategy and ensuring rigorous execution across teams.

You will own the store labor model, budget, safety, and facilities, while partnering with senior leadership to drive commercial performance and uphold brand standards in a