Flagship Store Manager (NY)

Kinn Studio; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) plan with a 4% company match

Paid time off

Employee discount on Kinn jewelry

Annual Holiday Party

Invitations to pop-ups and other company events

Holiday Party

Event Invitations

Job summary

A modern fine jewelry company is seeking a Flagship Store Manager for its new NYC location. This role includes overseeing the store launch, managing day-to-day operations, and developing a high-performing team to provide exceptional customer experiences. The ideal candidate should have over 5 years of retail leadership experience, preferably in luxury or high-end markets. This position offers competitive benefits and a chance to shape the store's culture and operations.

Qualifications

• 5+ years of retail leadership experience, with at least 2 years managing a team.
• Experience in luxury or high-end customer experience strongly preferred.
• Proven ability to meet and exceed sales goals.
• Strong operational and inventory management skills.

Responsibilities

• Lead the launch of our NYC flagship store from pre-opening to daily excellence.
• Own all in-store operations, including scheduling and inventory management.
• Hire, train, and develop a high-performing team.
• Partner with HQ and LA flagship to translate brand standards into the store space.
• Create clienteling strategies to build community and long‑term relationships.
• Execute merchandising and product storytelling aligned with brand goals.
• Ensure readiness across systems, staffing, security, and compliance.
• Collaborate with marketing and brand for local events and store experiences.
• Set and achieve ambitious sales targets while delivering exceptional service.

Skills

Retail leadership

Operational management

Team building

Sales achievement

Visual merchandising

Customer experience

Tools

POS systems

Inventory software

Reporting tools

Job description

Join to apply for the Flagship Store Manager (NY) role at Kinn Studio

Kinn is opening its second flagship store - this time in the heart of New York City - and we’re looking for a strategic, service-obsessed leader to bring it to life.

This isn’t your typical store manager role. You’ll be the boots‑on‑the‑ground builder of our East Coast presence, launching our NYC location from scratch. From setting up operations and staffing the team, to curating in‑store experiences and executing flawless merchandising, you’ll own every detail that makes this store a true extension of the Kinn brand.

We’re a modern fine jewelry company rooted in craftsmanship, heritage, and storytelling. As a fast‑growing, founder‑led business, we value people who move quickly, think beyond their lane, and take pride in building something meaningful and enduring. If you’re a natural leader with an eye for luxury and a love for building teams and culture, we’d love to meet you.

What You’ll Do

• Lead the launch of our NYC flagship store from pre‑opening to daily excellence
• Own all in‑store operations, including scheduling, inventory management, visual merchandising, and reporting
• Hire, train, and develop a high‑performing team that delivers a warm, elevated customer experience
• Partner with HQ and our LA Flagship to translate Kinn’s brand, rituals, and service standards into the physical space
• Create and implement clienteling strategies to build community and long‑term relationships
• Execute merchandising and product storytelling that aligns with both retail and brand goals
• Ensure operational readiness across systems, staffing, security, and compliance
• Collaborate with marketing and brand to activate local events and store experiences
• Set and achieve ambitious sales targets while delivering exceptional service

You Might Be a Fit If

• You’ve opened and/or managed a high‑touch retail store, ideally in luxury, jewelry, or fashion
• You know how to build and scale store operations and processes from the ground up
• You’re a culture and people builder – your teams love working with you
• You have a sharp eye for visual presentation and product storytelling
• You’re highly organized, thrive in fast‑paced environments, and don’t mind rolling up your sleeves
• You love delivering an experience that makes people feel something, not just selling a product

Your Experience

• 5+ years of retail leadership experience, with at least 2 years managing a team
• Experience in luxury or high‑end customer experience strongly preferred
• Proven ability to meet and exceed sales goals
• Strong operational and inventory management skills
• Medical, dental, and vision insurance
• Company‑paid life insurance
• 401(k) plan with a 4% company match
• Paid time off
• Employee discount on Kinn jewelry
• Annual Holiday Party
• Invitations to pop‑ups and other company events