Flagship Store Manager – Luxury Retail Leader

Totême; Costa Mesa (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

TOTEME is seeking an experienced Store Manager to lead our new South Coast Plaza flagship in Los Angeles. This role is ideal for a current Assistant Store Manager or Store Manager in a premium or luxury brand who can drive hospitality, clienteling and operational excellence.

As Store Manager you will guide a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, and stock/department roles.

Qualifications

• 5+ years of store leadership in luxury retail.
• Experience leading a team.
• Omnichannel experience.
• CRM systems proficiency.

Responsibilities

• Deliver excellent customer service with a focus on building and maintaining long-term relationships.
• Assume responsibility for sales targets and performance.
• Recruit, support and train the team to meet sales targets and service levels.
• Plan, delegate, action and follow up on the store's daily operational tasks.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable and cost-conscious mindset.
• Manage stock levels, logistics and sell-through.
• Implement company procedures and reporting activities.
• Develop and implement new store policies and strategies.
• Work towards long-term Key Performance Indicators (KPIs) and business goals.
• Give feedback to the Buying team.
• Lead the store's Visual Merchandising and upkeep.
• Develop efficient workflows.
• Manage in-store events.
• Participate in and contribute to TOTEME's social and environmental sustainability strategy.

Skills

Team leadership

Omnichannel experience

CRM experience

English fluency

Job description

TOTEME is seeking an experienced Store Manager to lead our new South Coast Plaza flagship in Los Angeles. This role is ideal for a current Assistant Store Manager or Store Manager in a premium or luxury brand who can drive hospitality, clienteling and operational excellence.

As Store Manager you will guide a team including Sales Advisors, Senior Sales Advisors, a Private Client Advisor, and stock/department roles.