Flagship Store Director: Retail & Guest Experience

Mattel; Los Angeles (CA); On-site; USD 120,000 - 147,000; Full time

Job summary

Mattel in Los Angeles seeks a Store Director for the American Girl Flagship Retail Store to oversee day-to-day operations and drive performance.

You will ensure exceptional customer service, manage multi-department functions, and partner with senior leaders to plan for revenue, shrinkage control, and staff development.

This role requires strategic vision, strong leadership, and a track record in premium retail management; Mattel offers competitive pay and comprehensive benefits.

Qualifications

• BA/BS in Business Management preferred.
• 10+ years of premium retail management experience.
• Willing to work flexible retail schedule including days, nights, and weekends.

Responsibilities

• Direct AG Flagship Retail Store operations and P&L.
• Lead customer service standards and staff performance.
• Partner with Sr. Director of Retail on strategic initiatives.
• Develop plans to enhance revenue and store efficiency.
• Recruit, train, and manage store teams and succession planning.

Skills

Retail management

Leadership

Business strategy

Education

BA/BS in Business Management

Job description

Mattel in Los Angeles seeks a Store Director for the American Girl Flagship Retail Store to oversee day-to-day operations and drive performance.

You will ensure exceptional customer service, manage multi-department functions, and partner with senior leaders to plan for revenue, shrinkage control, and staff development.

This role requires strategic vision, strong leadership, and a track record in premium retail management; Mattel offers competitive pay and comprehensive benefits.