Assistant Store Manager

Mattel, Inc.; Los Angeles (CA); On-site; USD 70,304 - 88,000; Full time

Job summary

American Girl Store in Los Angeles is seeking an Assistant Store Manager to support daily operations, lead departments, and provide exceptional customer service to guests. The role reports to the Store Manager and involves supervising store functions and driving team performance.

The candidate will oversee staffing, training, and partnerships with corporate and other locations, ensuring a high level of selling and service while managing operational excellence.

Qualifications

• Five or more years of retail management experience required.
• Strong written and verbal communication skills and management experience.
• Evening and weekend work as part of the schedule.

Responsibilities

• Oversee and manage the operational function of the American Girl Store.
• Build and maintain partnerships with corporate office and other locations.
• Handle operation and maintenance of physical plant, finances, customer service, and training.
• Collaborate with management to meet staffing needs and deliver training.
• Develop employee growth, training activities and events.
• Provide store supervisory support as part of the leadership team.

Skills

Retail Management

Leadership

Communication

Scheduling

Job description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast‑paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity

The Assistant Store Manager is located at the AG Retail Los Angeles location and reports directly to the Store Manager. This position is responsible for assisting the store manager with daily operations, including providing leadership and direction to the departments and providing a high level of selling and customer service to American Girl guests.

What Your Impact Will Be

• Oversee and manage the operational function of the American Girl Store.
• Maintain and build business partnerships with corporate office as well as other American Girl locations.
• Responsibilities include operation and maintenance of physical plant, financials, customer service, employee relations, and training.
• Work with all levels of management to meet diverse staffing needs, access and deliver training based on needs, administers policies and procedures that are consistent with a corporate culture committed to providing superior customer service.
• Manage employee development, training, activities, and events.
• Provide store supervisory support as part of the store leadership team.

What We’re Looking For

• Five or more years of retail management experience is required.
• Strong written, verbal and management experience is required.
• Work schedule requires evening and weekend work.

Salaried:

The annual base salary range for this position is between $70,304 and $88,000.

• This range is indicative of projected hiring range, however annual base salary will be determined based on a candidate’s work location, skills and experience.

How We Work

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors

• We collaborate Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are

American Girl is a premium brand for girls and a wholly‑owned subsidiary of Mattel, Inc. (NASDAQ MAT, www.mattel.com ), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher‑Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is an affirmative action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.