Flagship Services & Retail Lead – Skincare Innovation

Dermalogica; Santa Monica (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

PTO

Product allowances

Fitness reimbursement

401(k)

Life/Disability insurance

Wellness programs

Family leave

Education programs

Hybrid work 3 days in office

Job summary

Dermalogica, the world’s largest professional skincare company, seeks a Senior Manager for Flagship Service Operations and Retail in Santa Monica, CA. You will lead flagship studios, drive service quality, and shape in-store experiences with a strong focus on skin care expertise and client satisfaction.

You will mentor teams, oversee daily operations, coordinate with marketing, and deploy growth strategies to boost store revenue in service and retail.

Qualifications

• 5–8 years in a senior managerial role in aesthetics or salon industry.
• Proven track record of leading a team and achieving operational goals.
• Strong understanding of aesthetic treatments and industry trends.
• Excellent leadership, communication, and analytical skills.

Responsibilities

• Lead, mentor, and motivate a team of professional skin therapists, receptionists, and support staff.
• Oversee recruitment, training, and performance evaluations to ensure a high-performing team.
• Develop and implement operational procedures and policies to enhance salon efficiency.
• Manage brand representation across all touchpoints in partnership with US marketing.
• Ensure exceptional customer service and monitor client satisfaction and retention.
• Collaborate with marketing to create client engagement and sales programs.
• Develop and implement sales strategies to increase store revenue in service and retail.

Skills

Leadership

Communication

Interpersonal skills

Financial analysis

Organizational skills

Attention to detail

Salon management software

Microsoft Office

Project management

Creativity

Job description

Dermalogica, the world’s largest professional skincare company, seeks a Senior Manager for Flagship Service Operations and Retail in Santa Monica, CA. You will lead flagship studios, drive service quality, and shape in-store experiences with a strong focus on skin care expertise and client satisfaction.

You will mentor teams, oversee daily operations, coordinate with marketing, and deploy growth strategies to boost store revenue in service and retail.