Customer Experience & Operations Lead

The Workshop LA; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A dynamic skincare brand based in Beverly Hills is seeking an operational lead to enhance customer experience and improve daily operations. This hands-on role involves overseeing customer communications, managing service operations, and identifying process improvements. The ideal candidate has 2–5+ years of experience in operations, strong skills in problem-solving and communication, and is passionate about skincare and wellness. This is a full-time onsite position, offering a collaborative and fast-paced work environment.

Qualifications

• 2–5+ years of operational experience required.
• Experience in customer experience leadership or service operations.
• Proficiency with Excel and Google Sheets.

Responsibilities

• Oversee customer communications across all channels.
• Ensure exceptional customer service across all platforms.
• Manage daily customer service operations.

Skills

Operational leadership

Customer experience management

Problem-solving skills

Excellent communication

Detail-oriented

Tools

Odoo

Oracle NetSuite

Shopify

Excel

Google Sheets

Job description

A dynamic skincare brand based in Beverly Hills is seeking an operational lead to enhance customer experience and improve daily operations. This hands-on role involves overseeing customer communications, managing service operations, and identifying process improvements. The ideal candidate has 2–5+ years of experience in operations, strong skills in problem-solving and communication, and is passionate about skincare and wellness. This is a full-time onsite position, offering a collaborative and fast-paced work environment.