Flagship General Manager (Retail)

Cider; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cider, renowned for its trend-driven fashion, seeks a Flagship General Manager for our California location. You will own the store experience, drive revenue, and lead a team that embodies our culture.

Lead operations, optimize guest interactions, partner with HQ teams, and ensure compliance with California labor laws while delivering top-tier commercial results.

Qualifications

• 5+ years of retail management experience.
• Experience managing flagship or high-volume locations.
• Strong commercial acumen with KPI focus.
• Excellent leadership and cross-cultural communication.
• California labor law knowledge is a plus.

Responsibilities

• Own the store's P&L, drive revenue, manage costs and KPIs.
• Lead and develop a high-performing team including Floor Leaders.
• Set the customer experience tone reflecting brand standards.
• Partner with Visual Merchandising to execute floorsets.
• Collaborate with HQ teams (HR, Buying, Operations) on strategy.
• Drive recruitment and talent development pipelines.
• Monitor market trends and competitor activity.
• Ensure compliance with labor laws and loss prevention.

Skills

Retail management

Leadership

Sales targets

Communication

Job description

Beloved by young trendsetters and celebrities worldwide, Cider stands as one of the fastest-growing fashion brands today, with a following exceeding 5 million. Founded in 2020 and rooted in Los Angeles, we proudly serve customers in over 130 countries, offering a diverse range of styles from sizes XXS to 4XL. With our innovative smart fashion technology, Cider is leading the way towards a zero-inventory future, minimizing production waste without compromising quality. Our unique "Pick A Mood" collections transform everyday moods into captivating style statements, engaging the next generation and cementing our position as a Gen Z favorite.

About the Role

We're looking for a dynamic and results-driven Flagship General Manager to lead our most high-profile retail location in California. You'll be the face of the brand in store — owning the full customer experience, driving commercial performance, and building a team that lives and breathes our culture.

What You'll Do

• Own the store's P&L, driving revenue, managing costs, and hitting KPIs across sales, conversion, and UPT
• Lead, coach, and develop a high-performing team including Floor Leaders and department leads
• Set the tone for customer experience — ensuring every interaction reflects the brand's energy and standards
• Partner with Visual Merchandising to execute floorsets and maintain presentation standards
• Collaborate with HQ teams (HR, Buying, Operations) to align on strategy and execution
• Drive recruitment, onboarding, and talent development pipelines within the store
• Monitor market trends and competitor activity to identify opportunities
• Ensure full compliance with labor laws, loss prevention protocols, and company policies

What We're Looking For

• 5+ years of retail management experience, with at least 2 years managing a flagship or high-volume location
• Proven track record of hitting sales targets and building strong teams
• Strong commercial acumen — you understand the numbers and know how to move them
• Excellent leadership and communication skills; comfortable working across cultures and time zones
• Experience working in a fast-paced, trend-driven retail or fashion environment preferred
• Knowledge of California labor law is a plus