General Manager, Flagship Store

FASHIONPHILE; Los Angeles (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with match

Paid time off

Life Insurance

Employee Discount

Job summary

FASHIONPHILE Downtown Los Angeles seeks a General Manager to oversee all store operations, drive sales growth, and deliver an unparalleled luxury shopping experience for discerning clients.

The role requires 5+ years in luxury retail management, strong leadership, budget management, and Salesforce CRM familiarity. Lead a high‑performing team, manage inventory, and engage with high‑net-worth clients while upholding brand standards.

Qualifications

• Bachelor's degree or equivalent experience in luxury retail or management.
• Minimum 5 years of luxury retail management with a proven sales record.
• Strong leadership and interpersonal skills with affluent clientele.

Responsibilities

• Lead and develop a team of sales associates to hit sales targets and deliver exceptional service.
• Develop and execute strategies to grow revenue and optimize performance through data insights.
• Maintain luxury brand standards and provide personalized guest experiences.
• Oversee store operations including inventory, visual merchandising, and policies.
• Manage store budget, monitor KPIs, and implement pricing and promotions.
• Represent the brand and engage with high‑net-worth clients and community events.

Skills

Luxury retail mgmt

Leadership

Budget analysis

Salesforce CRM

Customer service

Education

Bachelor's Degree

Masters Degree (Preferred)

Tools

Salesforce

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

As the General Manager in our Downtown Los Angeles location, you will be responsible for overseeing all aspects of store operations, driving sales growth, and delivering an unparalleled shopping experience to our discerning clientele. This is a leadership position that requires a proven track record in luxury retail management, exceptional interpersonal skills, and a passion for delivering excellence. Responsibilities Include:

• Manage and support a team of sales associates to achieve sales targets and deliver exceptional customer service. Set clear expectations, provide regular feedback, and conduct performance evaluations to ensure team effectiveness.
• Develop and execute strategies to drive sales growth and maximize revenue opportunities. Analyze sales data, identify trends, and implement actionable insights to optimize performance. Cultivate and maintain relationships with high-net-worth clients through personalized service and clienteling initiatives.
• Uphold the brand's luxury standards and ensure that every customer receives personalized attention and a memorable shopping experience. Resolve escalated customer issues promptly and effectively, maintaining a focus on customer satisfaction and retention.
• Oversee all aspects of store operations, including inventory management, visual merchandising, and compliance with company policies and procedures. Implement best practices for inventory control, loss prevention, and operational efficiency.
• Develop and manage the store budget, with a focus on controlling expenses and maximizing profitability. Monitor key performance indicators (KPIs) and financial metrics to track progress against goals and make data-driven decisions. Implement pricing strategies and promotional activities to drive sales and achieve financial targets.
• Serve as the brand ambassador and represent the company's values, mission, and image to both internal and external stakeholders. Participate in local community events and initiatives to enhance brand visibility and reputation.
• Other duties as assigned.

What We’re Looking For

• Bachelor’s Degree or Equivalent Experience
• Minimum of 5 years of experience in luxury retail management, with a proven track record of success in driving sales and delivering exceptional customer service.
• Strong leadership skills with the ability to inspire and motivate a high-performing team.
• Excellent interpersonal and communication skills, with the ability to interact effectively with affluent clientele and senior executives.
• Proficiency in financial analysis, budget management, and retail operations.
• In-depth knowledge of luxury retail trends, brands, and market dynamics.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Passion for luxury goods and a deep understanding of the luxury consumer mindset.
• Masters Degree (Preferred)
• Experience coordinating and executing large scale events for VVIP clients (Preferred).
• Experience implementing or utilizing Salesforce as a CRM or sales platform (Preferred).

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long Term Disability Insurance
• Employee Discount

Pay Scale: FASHIONPHILE reasonably expects the range to be $70,000 - $85,000 for this position in our Downtown Los Angeles Location and offers an Annual Bonus Opportunity aligned to our Manager level. Offered compensation will vary based on (a) location; (b) individual candidate qualifications; and (c) individual candidate experience. This post may be updated as new market data becomes available and is accurate as of the date of this posting. FASHIONPHILE reserves the right to modify this information at any time, subject to applicable law.