Flagship Boutique Director

Brobston Group LLC; New York (NY); On-site; USD 95,000 - 160,000; Full time

Job summary

Brobston Group LLC is seeking a Flagship Boutique Director in New York to drive growth and profitability while leading a high-performing luxury sales team. You will oversee inventory, visual standards, CRM-driven clienteling, and client events, collaborating with regional and international teams.

The role requires 7+ years in luxury retail leadership, a proven track record in sales growth, and strong analytics, coaching, and interpersonal skills. Flexibility to work weekends and travel as needed.

Qualifications

• 7+ years progressive luxury retail experience with proven boutique leadership and management.
• Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred.
• Strong expertise in luxury client development, CRM and VIP clienteling.
• Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office.
• Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.

Responsibilities

• Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis.
• Lead, coach, recruit and retain boutique team members; set objectives and manage performance.
• Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance.
• Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele.
• Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up.
• Collaborate with regional and international boutique managers to share insights and drive retail performance.

Skills

Boutique leadership

Sales growth

Clienteling

CRM

Team coaching

Performance mgmt

Analytics

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

Summary

The Flagship Boutique Director is responsible for driving continuous growth and overall performance of the flagship boutique by meeting sales targets, maximizing profitability, and building long-term client relationships. The role leads all aspects of boutique operations, including inventory integrity, visual standards, compliance, and reporting, while recruiting, coaching and developing a high-performing sales team. The director will implement CRM-driven clienteling strategies, represent the boutique at events, and collaborate with regional and international teams to share best practices.

Responsibilities

• Exceed individual and boutique sales budgets and achieve defined KPIs through strategic planning and sales analysis.
• Lead, coach, recruit and retain boutique team members; set objectives and manage performance.
• Oversee daily boutique operations, visual merchandising, inventory control, audits and compliance.
• Develop and execute clienteling and CRM initiatives to acquire and retain high-value/VIP clientele.
• Coordinate client events, handle escalated customer issues, and manage repairs and service follow-up.
• Collaborate with regional and international boutique managers to share insights and drive retail performance.

Requirements

• 7+ years progressive luxury retail experience with proven boutique leadership and management.
• Demonstrated track record of driving sales growth, profitability and achieving commercial targets; fine watch or jewelry experience preferred.
• Strong expertise in luxury client development, CRM and VIP clienteling.
• Excellent interpersonal, communication, coaching and analytical skills; proficiency in Microsoft Office.
• Ability to work a flexible retail schedule including weekends and holidays, travel as required, and lift up to 40 lbs.