FL Teller - Wesley Chapel

Florida and Texas Currency Exchange; Lutz (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Currency Exchange and Texas Currency Exchange is hiring a Teller to greet customers, handle basic currency exchange transactions, and maintain accurate cash control. The role emphasizes reliable service, fraud prevention, and adherence to bank-like policies.

Ideal candidates demonstrate strong numerical skills, integrity, and teamwork in a fast-paced environment while contributing to branch goals and customer satisfaction.

Qualifications

• Clear communication with customers.
• Maintain confidentiality of customer information.
• Accurate handling of cash and transactions.
• Adherence to policies and procedures.

Responsibilities

• Greet and assist customers with currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently per policies.
• Balance till at start and end of each shift.
• Maintain balanced till and record all transactions.
• Research discrepancies and provide explanations/resolutions promptly.
• Handle currency and financial instruments accurately and securely.
• Assist with opening/closing procedures of the branch.
• Follow security procedures to prevent fraud and theft.
• Identify and report suspicious activities per policies.
• Verify customer identification and required documentation.
• Maintain confidentiality of customer information.
• Answer phone calls and inquiries professionally.
• Refer customers to appropriate staff for complex issues.
• Keep up-to-date knowledge of products, services, and policies.
• Collaborate with team to meet branch goals and improve satisfaction.
• Participate in training and development to enhance skills.

Skills

Communication skills

Interpersonal skills

Integrity

Attention to detail

Teamwork

Numerical/analytical skills

Ability to work in fast-paced env

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.