FL Teller - Naples

Florida and Texas Currency Exchange; Naples (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Florida and Texas Currency Exchange in Naples seeks a dedicated Teller to support customers at our branch. You will handle basic currency exchange, process transactions, and balance tills with accuracy while upholding security and confidentiality.

Join a team that values precision, reliability, and excellent service as you help travelers and local customers with diverse currency needs in a fast-paced retail environment.

Qualifications

• Customer-focused with strong communication skills.
• Ability to handle cash and perform basic transactions accurately.
• Detail-oriented with high accuracy in record-keeping.

Responsibilities

• Greet customers and assist with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with policies.
• Balance till at the start and end of each shift.
• Mainta in a balanced till and ensure proper recording of transactions.
• Research discrepancies and provide explanations/resolutions promptly.
• Handle currency and financial instruments with precision and security.
• Assist with opening and closing procedures of the branch.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities following company policies.
• Verify customer identification and complete required documentation.
• Maintain confidentiality of customer information.
• Answer phone calls and general inquiries professionally.
• Refer customers to appropriate staff for complex issues.
• Stay updated on products, services, and policies and collaborate with the team.

Skills

Customer service

Communication

Attention to detail

Numerical skills

Teamwork

Education

High school diploma or GED

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.