FL Teller - Wesley Chapel

Florida and Texas Currency Exchange; Lutz (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Florida Currency Exchange is looking for a Teller to greet customers, assist with currency exchange, and process transactions with accuracy and security. You will balance tills, verify identifications, and follow procedures to protect against fraud.

The role requires strong communication, attention to detail, and teamwork in a fast-paced retail financial setting. Training and growth opportunities are available within the growing network.

Qualifications

• Excellent customer service and communication skills.
• Strong numerical accuracy and attention to detail.
• Integrity and trustworthiness in handling transactions.
• Teamwork and reliable, cooperative work ethic.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till at the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies and provide explanations and resolutions promptly.
• Handle currency and financial instruments with accuracy and security.
• Assist with opening and closing procedures of the branch.
• Follow security procedures to protect against fraud and theft.
• Identify and report suspicious activities per company policies.
• Verify customer identification and complete required documentation.
• Maintain confidentiality of customer information.
• Answer phone calls and inquiries professionally.
• Refer customers to appropriate personnel for complex issues.
• Maintain knowledge of products, services, and policies.
• Collaborate with team to achieve branch goals and customer satisfaction.
• Participate in ongoing training to enhance knowledge and skills.

Skills

Excellent communication

Interpersonal skills

Integrity

Attention to detail

Teamwork

Numerical and analytical skills

Adaptability in fast-paced environment

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.