FL Teller - Brandon FT/PT

Florida and Texas Currency Exchange; Brandon (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

Florida Currency Exchange is seeking a Teller to greet customers, handle basic currency exchange, and provide friendly service. You will process transactions and maintain accuracy.

Work with a team to meet branch goals, follow security procedures, and keep customer information confidential. This role requires attention to detail and strong numerical skills.

Qualifications

• Excellent customer service and communication abilities.
• Strong attention to detail and numerical accuracy.
• Trustworthy with confidential information and cash handling.
• Ability to work well in a team and in a fast-paced environment.

Responsibilities

• Greet and assist customers with basic currency exchange services.
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with policies.
• Balance till at start and end of each shift; maintain accuracy.
• Research discrepancies and provide timely explanations/resolutions.
• Follow security procedures to protect against fraud and theft.
• Assist with opening/closing procedures of the branch.
• Verify customer identifications and complete required documentation.
• Maintain knowledge of products, services, and policies.

Skills

Customer Service

Communication

Interpersonal skills

Integrity

Attention to detail

Teamwork

Numerical skills

Analytical skills

Fast-paced environment

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.