FL Teller - Naples

Florida and Texas Currency Exchange; Naples (FL); On-site; USD 39,950,000 - 49,594,000; Full time

Job summary

Florida Currency Exchange is seeking a friendly Teller to help travelers and local customers with currency exchange transactions at our Naples, FL locations. You'll greet customers, process transactions, balance tills, and ensure accuracy and compliance with company policies in a fast-paced environment.

The role emphasizes exceptional customer service, integrity, and teamwork, with opportunities to grow within our expanding financial services network.

Qualifications

• Experience delivering friendly, accurate service to customers.
• Demonstrates clear communication and professional conduct.
• Maintains integrity and confidentiality in handling transactions.
• Displays attention to detail and accuracy in daily tasks.
• Works well in a team and collaborates to meet branch goals.
• Shows numerical proficiency and basic analytical skills.

Responsibilities

• Greet customers and assist with basic currency exchange services.
• Provide excellent customer service to enhance the experience.
• Process transactions accurately and in line with policies.
• Balance till at start and end of each shift.
• Maintain a balanced till and record all transactions.
• Identify and report discrepancies; resolve promptly.
• Follow security procedures to prevent fraud and theft.
• Support opening and closing procedures of the branch.
• Answer inquiries in a professional and courteous manner.

Skills

Customer Service

Communication

Integrity

Attention to Detail

Teamwork

Numerical Skills

Analytical Thinking

Job description

About Florida and Texas Currency Exchange

Florida Currency Exchange and Texas Currency Exchange provide professional foreign-currency exchange services through convenient retail locations across Florida and Texas. We help travelers, businesses, and local communities buy and sell foreign currency with knowledgeable, friendly, and dependable service.

Our team is built on integrity, accuracy, accountability, and exceptional customer care. We value employees who communicate clearly, pay close attention to detail, work well in a fast-paced environment, and take pride in helping customers.

We offer opportunities to grow within an expanding organization where strong performance, teamwork, and initiative are recognized. If you are dependable, customer-focused, and interested in the financial-services industry, we invite you to explore a career with Florida and Texas Currency Exchange.

Job Description - Teller:

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately & efficiently in compliance with company policies & procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short/over) & provide detailed explanation/resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify & report suspicious activities, ensuring compliance with company policies & procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.
• Customer Service
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.