FJW Senior Specialist

The RealReal; Secaucus (NJ); On-site; USD 62,400 - 66,560; Full time

Benefits offered by this job

Food credits

Employee stock purchase plan

401K with company match

Medical/Dental/Vision insurance

Parental leave

9 paid holidays

Flexible time off

Climate-controlled facility

Job summary

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, dedicated to sustainable fashion.

A Senior Specialist in Fine Jewelry & Watches will oversee authentication, pricing, and training for high-value jewelry, leveraging GIA techniques and brand identifiers to ensure accuracy and quality across our NJ facility.

Qualifications

• 7+ years of fine jewelry & watches experience with some GIA classwork in lieu of certification.
• Experience with Diamonds required (selling, grading, pricing).
• Experience with colored stones required (identification, pricing).
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.

Responsibilities

• Execute all aspects of the authentication process by identifying colored stones and diamonds using GIA evaluation techniques and testing procedures for precious metal purity.
• Research fair market value and demand of branded and unbranded jewelry.
• Set list prices for branded and unbranded jewelry with direction from the Gemology/Jewelry Authentication team.
• Assist in training all new Senior Specialists.
• QC product from Specialists when challenged on harder pieces.

Skills

FJW experience

GIA knowledge

Diamond experience

Colored stones

Reading/writing docs

Public speaking

Education

GIA classwork in lieu of certification

GG certification preferred

Job description

About The Role

Our Authentication Centers (warehouses) are where the magic happens! The Art & Science of Real comes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website.

As a FJW Senior Specialist, you will oversee the facilitation of all Fine Jewelry & Watches (FJW) to optimize product quotas by performing the following duties. This is a production based role. If you are an experienced FJW expert with a passion for sustainable fashion, this could be the perfect match!

What You Get To Do Every Day

• Execute all aspects of the authentication process by accurately identifying colored stones and diamonds using GIA evaluation techniques as well as testing procedures used to determine precious metal purity.
• Research fair market value and market demand of branded and unbranded jewelry.
• Set list prices for branded and unbranded jewelry with direction and final approval from the Gemology and/or Jewelry Authentication team.
• Assist is training all new Sr. Specialists hired.
• QC product from Specialists when being challenged on harder pieces.
• Help manage the product sort on all received items.
• Adhere to first in, first out methodology to ensure all consignments are prioritized and product flows according to plan.
• Manage process flow of items awaiting price approvals.
• Evaluate, authenticate, and price highest risk jewelry within the FJW room (larger gemstones, engagement rings).
• Gem identification experts to answer any questions for the rest of the team.
• Provide training, tips/tricks, and presentations on all difficult gemstones.
• Assist in the authentication process by locating brand identifiers (holograms, date codes, authenticity cards, and hallmarks) and evaluating quality of materials and construction

What You Bring To The Role

Minimum Requirements

• 7+ years of fine jewelry & watch experience with some GIA classwork in lieu of GIA Certification
• Experience with Diamonds required (selling, grading, pricing)
• Experience with colored stones required (identification, pricing)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization

Preferred Requirements

• GG certification from GIA preferred
• Appraisal experience preferred

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected salary range for this role is $62,400.00-$66,560.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.