Watchmaker

RealReal inc.; Phoenix (AZ); On-site; USD 59,608 - 85,170; Full time

Benefits offered by this job

$50 in monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off

Job summary

RealReal inc. is seeking a Watchmaker in Phoenix, Arizona. This role involves assessing, authenticating, and repairing timepieces while ensuring the utmost quality and integrity of all watch-related processes. The ideal candidate should have 3-5 years of experience in watch repair and a certification from a reputed watchmaking institution. Additional perks include food credits, a 401K plan, and flexible time off. The role also offers a competitive salary range of $59,608.80 to $85,170.00, plus potential bonuses.

Qualifications

• 3-5 years experience repairing timepieces.
• Excellent verbal and written communication skills.
• Ability to handle multiple complex, time sensitive situations.

Responsibilities

• Assess and authenticate timepieces.
• Diagnose and perform service on watches.
• Coordinate repairs and improvements.

Skills

Repairing timepieces

Communication

Technology solutions

Time management

Education

Degree or certification from a relevant watchmaking institution

Job description

About The Role

The Watchmaker reports to the Manager of Fine Jewelry and Watches and is responsible for facilitating the authentication, diagnostics, and repair of timepieces. This role ensures the accuracy, quality, and integrity of all watch‑related processes while maintaining the tools, equipment, and standards used by the company’s watchmaking team. The Watchmaker will service and authenticate watches within the authentication center and collaborate with multiple internal teams to address the technical and authenticity nuances of watch repair and servicing. The goal is to support a seamless consignor experience and maintain a frictionless production pipeline.

As a Watchmaker, you will leverage your expertise to assess the condition and authenticity of timepieces and perform service to restore them to functionality. If you are an experienced watch expert with a passion for sustainable fashion, this could be the perfect match!

What You Get To Do Every Day

• Accountable for assessing the condition, authenticity, and functionality of timepieces
• Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them to The RealReal standards of accuracy and functionality
• Accountable for the coordination and approval of needed repairs, in the event that communication between the manager, coordinators, watchmakers, and operations personnel is required
• Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal
• Work closely with Senior Watchmaker to assist in any requested educational or training initiatives
• Partner with Senior Watchmaker leaders to scale and diversify the growth of the company’s watch repair and service initiatives
• Attain production targets, and KPI’s
• Support process and system improvement through feedback and testing, as required

What You Bring To The Role

Minimum Requirements:

• 3-5 years experience repairing timepieces
• Ability to execute on communication systems
• Adept at working with technology solutions to increase productivity and efficiency
• Polished in verbal and written communication
• Ability to handle multiple complex, time sensitive situations
• Demonstrates the skill and willingness to take the initiative and to proactively anticipate organizational needs, including the ability to meet external and internal deadlines as required
• Degree or certification from a relevant watchmaking institution (AWCI, WOSTEP, SAWTA, or CW21) is strongly required

Preferred Requirements:

• Extensive knowledge of luxury watch brands, their history, and manufacturing characteristics. Rolex experience is a plus.

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid Parental Leave
• 9 Paid Company Holidays
• Flexible Time Off (With Manager Approval)
• State of the art, climate‑controlled warehouse facility
• Find out more about our Benefits

The expected salary range for this role is $59,608.80–$85,170.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men’s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.