Gemology Associate

The RealReal; Phoenix (AZ); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Monthly food credits

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Climate-controlled warehouse

Diversity and inclusion program

Job summary

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with a climate-controlled warehouse and a team of gemologists and horologists.

This Gemology Associate role supports the Fine Jewelry and Watch department with advanced gem testing, quality control, and training material organization. You will build confidence in the team and provide in-the-moment gem testing feedback while collaborating with Pricing and Authentication and Production teams.

Qualifications

• Experience using Raman spectroscopy.
• Baseline knowledge of gemstones; geology/mineralogy degree a plus.
• GIA Graduate Gemologist diploma or equivalent (not required, but a plus).
• Fluency in GIA grading standards for diamonds, colored stones and pearls.
• Diamond and colored stone weight estimation know-how.
• Ability to prioritize multiple time-sensitive tasks and work cross-functionally.
• Strong communication and collaboration skills for team environments.
• Attention to detail and solid analytical skills.

Responsibilities

• Test gemstones with Raman spectroscopy and contribute to high-volume QC.
• Support and develop new hires during ramp-up period.
• Collect and report data with Pricing and Authentication Gemology Team; propose trainings.
• Assist with gemological inquiries and maintain metrics.
• Maintain accuracy of standards, methodologies, and Raman identifications.
• Assist in facilitating on-the-spot trainings during QC feedback.
• Ensure labs are equipped and calibrated; maintain tools.
• Organize and maintain internal TRR training materials database.
• Participate in data image collection.

Skills

Raman spectroscopy

Gemstones knowledge

Weight estimation

GIA standards knowledge

Prioritization

Team collaboration

Attention to detail

Analytical skills

In-person feedback

Education

Mineralogy or geology degree

GIA Graduate Gemologist diploma (preferred)

Job description

About The Role

The Gemology Associate at The RealReal supports the Fine Jewelry and Watch department through advanced gemological testing of colored gemstones with Raman spectroscopy, gemology specific quality control and helping to maintain and organize TRR owned training materials. They are responsible for providing in the moment gem testing and feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal's values and standards. Counseling on content, best practices, and diamond and colored stones specific needs; the role demands inventive problem solving and excellent interpersonal skills.

About The Role

The Gemology Associate at The RealReal supports the Fine Jewelry and Watch department through advanced gemological testing of colored gemstones with Raman spectroscopy, gemology specific quality control and helping to maintain and organize TRR owned training materials. They are responsible for providing in the moment gem testing and feedback, creating a safe space and building confidence in the team. In their day to day interactions they must echo The RealReal's values and standards. Counseling on content, best practices, and diamond and colored stones specific needs; the role demands inventive problem solving and excellent interpersonal skills. You are a collaborator and passionate person who identifies opportunities and strives for business success. You have basic colored stone knowledge and experience with advanced gem testing equipment and application. This role will report to the Expert Gemologist. Key partners include: Pricing and Authentication Gemology Team, Fine Jewelry & Watch Production, and Pricing and Authentication Jewelry Team.

What You Get To Do Every Day

• Be a crucial part of the inbound pipeline by testing gemstones with Raman spectroscopy prior to product assortment and distribution Perform high volume QC and maintain daily metrics
• Support and develop FJW Specialist new hires during ramp-up period
• Collect and report data in partnership with the Pricing and Authentication Gemology Team to provide detailed feedback and propose trainings to the Production Management team
• Support and assist processing gemological inquiries and maintain metrics
• Uphold accuracy, consistency and quality of: standards and methodologies, gem identification through Raman spectroscopy, weight estimation QC, performance metrics and system information
• Support in facilitating in the moment trainings when giving QC feedback
• Ensure all laboratories are equipped with necessary and functioning tools, including performing regular maintenance and calibration
• Organizing and maintaining internal database of TRR owned training materials
• Participate in data image collection

What You Bring To The Role

Minimum Requirements:

• Experience using Raman spectroscopy
• Baseline knowledge of gemstones and some minerals; degree in mineralogy or geology a plus
• GIA Graduate Gemologist diploma or equivalent (not required, but a plus)
• Fluency in GIA grading standards for diamonds, colored stones and pearls
• Diamond and colored stone weight estimation know-how and proficiency
• The ability to prioritize multiple time-sensitive tasks and/or elevate issues
• The skills to work effectively and collaboratively in teams and cross-functionally to meet shared goals and deadlines
• Attention to detail, strong organizational and communication skills, geared towards large groups
• Solid analytical skills
• The ability to prove in person feedback

Compensation, Benefits, + Perks

• $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental & Vision Insurance
• Paid parental leave
• 9 Paid Company Holidays
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
• State of the art, climate-controlled warehouse facility
• Find out more about our Benefits here.

The expected hourly rate for this role is $30-$30. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.