FJC Lead Case Manager

Community Action Stops Abuse Inc; Saint Petersburg (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

CASA Pinellas seeks a Family Justice Center Lead Case Manager to provide direct services to survivors at the Family Justice Center and collaborate with onsite and offsite partners to ensure wrap-around supports.

You will manage a caseload, document in Osnium, assist in staff training, and contribute to program development through timely reports and data entry. Adherence to confidentiality and crisis intervention is required.

Qualifications

• Bachelor’s degree preferred or equivalent education/life experience.
• Experience working with survivors of domestic violence or crisis.
• Ability to manage a caseload and work with community resources.

Responsibilities

• Provide quality direct services to survivors at the Family Justice Center.
• Complete intake, develop case plans, and conduct assessments.
• Document services in the appropriate report/database and ensure timely data entry.
• Monitor service delivery for grant compliance and prepare monthly KPI reports.
• Assist in training new advocates and participate in staff meetings and trainings.

Skills

Direct survivor services

Crisis intervention

Advocacy

Documentation & reporting

Education

Bachelor’s degree

Tools

Osnium

Job description

24 Hour Domestic Violence Hotline: [phone] | www.casapinellas.org/chat

Job ID 11035 // Posted July 28, 2026

Position Title: Family Justice Center Lead Case Manager

Reports To: Family Justice Center Manager

Major Function: Provide quality direct services to survivors who come to the Family Justice Center, and collaborate with onsite/offsite partners to ensure wrap around services are provided.

Illustrative Duties:

• Complete ongoing file reviews with staff to ensure forms are completed properly, documentation is accurate in Osnium, and quality services are provided to survivors.
• Assists in training new advocates.
• Provide input for program development.
• Ensure that all services are documented in the appropriate report and database.
• Complete all required paperwork, data entry, and monthly reports in a timely manner.
• Monitor advocacy service delivery for compliance with state, federal, and local grant requirements.
• Prepares monthly reports and maintains records of statistics and KPIs
• Prepares statistical reports according to grant requirements.
• Assist in documenting and entering staff training hours into database.
• As needed, attend and participate in case conferences, staff meetings, trainings, community meetings, and presentations.
• Provide support, advocacy, crisis intervention, case management, and resources to survivors of domestic violence following the empowerment-based advocacy model.
• Carry an assigned caseload and meet with participants on a regular basis to provide resources, advocacy, and ongoing safety planning.
• Complete intake process with survivor including assessments and developing a case plan.
• Assist participants with housing needs by completing housing assessments, collecting all required documentation in compliance with housing funder requirements, and completing the Purchase Payment Requisition (PPR).
• Answer hotline calls and assess for appropriate services and referrals, provide safety planning, while screening and pending for shelter as needed.
• Facilitate and coordinate support groups/empowerment-based workshops.
• Review all available services with survivor and link the survivor with appropriate partners.
• Coordinate and assists with transportation for survivors and their children to necessary appointments related to the domestic violence incident in CASA vehicles or planning routes to utilize the bus system.
• Prepare high-risk case review and participate in high-risk case staffing’s.
• Work with survivors to assist them in assessing their needs and goals and help them develop and implement a plan to achieve their goals.
• Assist survivors with completing the injunction packet and attend court with the survivor as needed.
• Provide participants with information about the Victim Compensation Program and the Address Confidentiality Program.
• Advocate with other community agencies and the criminal justice system on participant’s behalf as needed.
• Collaborate with onsite and offsite partners to ensure wrap around services are provided.
• Acts as a liaison with community partners.
• Provide backup and assistance to any program areas as requested by management.
• Maintain cleanliness and upkeep of all areas designated for use by participants.
• Ensure basic needs and food are stocked in the pantry at all times.
• Complete all required documents, paperwork, and computer entries in an accurate and timely manner.
• Perform all other duties as assigned

General

• Understand & abide by CASA’s Confidentiality Policy at all times.
• Understand and abide by all CASA’s Policies and Procedures at all times.
• Demonstrate a commitment to treat residents, volunteers, and co-workers in a respectful manner at all times.
• All program positions are considered “emergency essential” and as such may be required to be available to remain onsite and/or required to assist during emergencies and other critical times.
• Attend staff meetings.
• Attend and participate in ongoing training opportunities.
• Assist with training and supervision of volunteers.
• Agree to work a flexible schedule when required, which may include changing schedules to ensure case management coverage, due to illness, absence, vacation other staff members, or a natural disaster.
• Complete special projects and presentations as requested.

Qualifications

• Bachelor’s degree preferred or equivalent education/life experience preferred, or a minimum of one-year proven success in a current CASA direct service position,
• Experience working with survivors of domestic violence or other crisis related experience preferred.
• Demonstrate knowledge of current community resources and have the ability to maintain working relationships with agencies.
• Agree to drive agency vehicles as needed.
• Ability to function independently and work cooperatively as a member of a team.
• Possess a valid Florida State Driver’s License to be verified on an annual basis.
• Possess the ability to climb stairs and lift at least 50 pounds.
• Agree to participate in a background check upon employment.

https://info.flclearinghouse.com

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Get Connected

24 Hour Domestic Violence Hotline:
[phone]

Casa is registered with the state under the solicitation of contributions act of 1992. A copy of the official registration (#sc-02116) and financial information may be obtained from the division of consumer services by calling 1-800-435-7352 toll-free within the state (1-850-410-3800 outside florida). Registration does not imply endorsement, approval, or recommendation by the state. Visit 800helpfla.Com for more information.