Fixed Term CARE Case Manager

Wake Forest University; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Wake Forest University is seeking a CARE Case Manager to coordinate routine and crisis case management for students, faculty, staff, and community. This role involves outreach, data collection, and collaboration with university and community partners within the Office of the Dean of Students.

The position requires a Master’s degree in a related field and two years of relevant experience, with strong privacy and team-communication skills.

Qualifications

• Master’s degree in Social Work, Mental Health, Human Services, Higher Education, Counseling Divinity, or related field and two years of relevant work experience.
• Excellent interpersonal communication skills; ability to communicate effectively with groups and in a team environment.
• Ability to assess information for case management and care outreach.
• Ability to protect sensitive information and comply with privacy restrictions.
• Knowledge of campus resources and regulations (Title II, III, IX; FERPA; HIPAA).

Responsibilities

• Provide case management services for students, staff, and faculty in personal, medical, or mental health crises.
• Act as primary contact for the WFU community regarding caring outreach and case management coordination.
• Maintain sensitive case notes and document weekly meetings and daily activities in electronic records.
• Collaborate with campus partners to achieve case management goals and support CARE Team activities.

Skills

Interpersonal communication

Team collaboration

Documentation and record-keeping

Crisis intervention

FERPA/HIPAA knowledge

Education

Master’s degree in Social Work or related field

Job description

Job Description Summary

The CARE Case Manager coordinates routine and crisis case management for the WFU students, faculty, staff, and community. This position serves as a member of the WFU CARE Team. Additional responsibilities include community education and outreach, data collection, relevant special projects, and other general case management duties for the Office of the Dean of Students in collaboration with University and community partners.

Job Description

This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply.

Essential Functions

Provide case management services for students, staff, and faculty experiencing personal, medical, or mental health-related crises. This includes helping individuals become connected with on and off-campus support resources, communicating appropriately with all parties involved, and engaging in timely documentation. Serve as one primary point of contact for the WFU community regarding persons in need of caring outreach and/or case management coordination. Maintain case notes containing sensitive information and provide accurate and thorough documentation of weekly Team meetings, emergency meetings, as well as daily case management activities throughout the week via electronic record-keeping. Provide support for CARE Team activities (e.g., weekly and ad hoc meetings). Collaborate with campus partners, departments, schools, and colleges to achieve case management goals.

Required Education, Knowledge, Skills, Abilities

Master’s degree in Social Work, Mental Health, Human Services, Higher Education, Counseling Divinity, or related field and two years of relevant work experience. Excellent interpersonal communication skills; ability to communicate effectively with groups and work and communicate well in a team environment. Ability to assess information regarding identified needs for case management, caring outreach, and persons of concern. Ability to professionally and appropriately manage sensitive, private material and information. Knowledge, experience, and comfort with recognizing and supporting individuals experiencing mental health issues and symptoms. Knowledge of risk factors and warning signs related to the potential for targeted violence on campus and within the community. Ability to synthesize and summarize large amounts of information, document information electronically in a timely manner, and verbally communicate with appropriate stakeholders as warranted. In times of crisis intervention, work may require night and weekend availability. Knowledge of WFU and community resources, ability to communicate effectively to facilitate referral to those resources. Ability to tolerate, convey, and protect sensitive information. Understanding of and ability to adhere to strict privacy restrictions. Skill in using technology to track and manage individual cases as well as assess and report on campus trends. Knowledge of current regulations relevant to work in higher education (i.e., Title II, III, & IX; FERPA; HIPAA; etc.).

Preferred Education, Knowledge, Skills, Abilities

Three to five years of relevant work experience. Experience with case management in organizations, specifically in higher education.

Accountabilities

Responsible for own work.

Physical Requirements

Sedentary work that primarily involves sitting/standing. Occasionally moving objects up to 20 pounds.

Environmental Conditions

No adverse environmental conditions expected.

Additional Job Description Time Type Requirement Full time

Note to Applicant: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor. In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact [e-mail] or [phone].

About WFU

Wake Forest University, formed in 1834, has experienced decades of growth and innovation. WFU is a distinctive university that combines a liberal arts core with graduate and professional schools and innovative research programs. The University embraces the teacher-scholar ideal, which prizes the personal interaction between students and faculty. It is a place where exceptional teaching, fundamental research and discovery, and the engagement of faculty and students in the classroom and the laboratory are paramount. Wake Forest University is a community that seeks the enlightenment and freedom which come through diligent study and learning. Its higher goal, however, is to give life to the University motto "Pro Humanitate", as members translate a passion for knowledge into compassionate service. The community shares a tradition that embraces freedom and integrity and acknowledges the worth of the individual. The heritage, established by the school's founders and nurtured by succeeding generations, promotes a democratic spirit arising from open-mindedness and discourse. Wake Forest fosters compassion and caring for others. Its collective strength and character are derived from the values and distinctive experiences of each individual; therefore, it affirms the richness of human intellect and culture and its contribution to knowledge, faith, reason, and dialogue. Furthermore, it strives toward a society in which good will, respect, and equality prevail. To that end, Wake Forest University rejects hatred and bigotry in any form and promotes justice, honor, and mutual trust. The University is comprised of: the undergraduate college, Graduate School of Arts and Sciences, School of Business, School of Divinity, School of Law, and School of Medicine (located on the Bowman Gray campus with Wake Forest University Baptist Medical Center) and today enrolls about 4,846 undergraduates and 2,823 students in graduate programs at its principal location, the Reynolda campus. Students at Wake Forest University enjoy a great deal of access to and interaction with world-class faculty both in and out of the classroom setting with a student-faculty ratio of 11:1. Wake Forest employs approximately 2,772 full and part-time faculty and staff. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the fifteen‑team Atlantic Coast Conference (ACC). Since its founding, the university has adopted the motto "pro humanitate", which is exemplified by a deep institutional commitment to public service and engagement with the world. Wake Forest has a strong commitment to holistic, eight‑dimensional well‑being for students, faculty and staff as evidenced in the Thrive initiative. Winston‑Salem, North Carolina Wake Forest is located in Winston‑Salem, North Carolina, a beautiful, mid‑sized city centrally located in the Piedmont‑Triad region of North Carolina. Winston‑Salem residents enjoy close proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, a very reasonable cost of living, and an eclectic variety of restaurants, wine bars, and breweries for dining with friends and family. Winston‑Salem offers many of the amenities of a large city but with the sense of community and quality of life of a smaller town.