Fixed Site Receptionist

Community Blood Center of Greater Kansas City; Kansas City (MO); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Community Blood Center of Greater Kansas City is seeking an on-site receptionist/administrative support professional. You will greet donors and visitors, register donor information, and coordinate appointments, while handling calls, mail, and data entry in a fast-paced environment.

Strong computer skills and customer-focused service are essential. The role requires a High School diploma or GED, prior customer service experience, and the ability to manage multiple tasks with accuracy and

Qualifications

• High School Diploma or GED required.
• Customer services experience required.
• Proficient computer skills required.
• Administrative/Office support preferred.

Responsibilities

• Greet visitors and donors, directing them appropriately.
• Register donors and enter data per SOPs.
• Answer incoming calls and assist with appointment reminders.
• Manage mail and maintain reception area and supplies.

Skills

Verbal communication

Telephone Etiquette

Customer focus

Microsoft Office

Professionalism

Supply management

Organizational skills

Quality focus

Education

High School Diploma or GED

Tools

Scheduling software

Computer systems

Job description

Under the supervision of the Site Manager, serves visitors and donors by greeting, welcoming and directing them appropriately. Assures compliance by registering donors and completing data entry per the Registration SOPs. Responsible for answering incoming telephone calls, assisting in appointment reminder calls and sending and receiving incoming and outgoing mail.

Essential Functions

• Regular and prompt attendance.
• Welcomes visitors and donors by getting them, in person or on the telephone; answering or referring inquiries.
• Maintains security by following procedures; monitoring visitor log and issuing visitor badges; locking the front door after business hours.
• Enter donor information into the computer system and register the donor per Registration SOPs.
• Schedule donor appointments by telephone or in person.
• Assist donors with scheduling software.
• Enter data into the regulatory computer system when applicable.
• Maintains telecommunications system.
• Responsible for completing incoming and outgoing mail.
• Maintains safe and clean reception area by complying with procedures, rules and regulations.
• Maintains reception area/copy room inventory and supplies by checking stock to determine inventory level.
• Provide general administrative and clerical support.

Requirements

• High School Diploma or GED required. Must provide a copy of the transcript.
• Customer services experience required.
• Proficient computer skills required
• Administrative/Office support preferred.

Skills and Knowledge

• Verbal communication
• Telephone Etiquette
• Customer focus
• Microsoft Office
• Professionalism
• Supply management
• Organizational skills
• Quality focus

Founded in 1958, Community Blood Center (CBC) has served Kansas and Missouri for more than 65 years, delivering more than 150,000 lifesaving blood products annually to 70+ hospitals, EMS and healthcare partners. CBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment, and cure of bloodborne and blood-related diseases. CBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit savealifenow.org. Connect with us on Facebook, X, Instagram, and LinkedIn.