Fixed Route Operations Manager

MV Transportation; Augusta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

MV Transportation in Augusta, GA is seeking a Fixed Route Operations Manager to assist the General Manager in overseeing daily tasks to ensure safe, timely, and courteous service.

The role focuses on supervising dispatchers and operators, monitoring performance, addressing community concerns, maintaining on-time performance, and upholding safety and training programs in compliance with contract requirements.

Qualifications

• 1–3 years of management in a fixed-route environment.
• Experience in scheduling and personnel management.
• Knowledge of contractual obligations and company policies.
• Strong written and verbal communication skills.
• Trapeze experience preferred.
• Ability to manage a fast-paced environment.

Responsibilities

• Ensure Fixed Route services are provided in a safe, reliable and timely manner.
• Directly supervise the Dispatchers and Fixed Route operators.
• Monitor operating performance and drive continual improvement in service quality.
• Oversee and provide timely response to community concerns regarding bus operations.
• Effectively manage on-time performance and driver availability.
• Effectively manage customer relations through direct contact and outreach programs.
• Identify, train and mentor location staff.
• Maintain routine communication with location staff and support team members.
• Assist in overseeing safety and training programs to ensure compliance with requirements.
• Maintain safety culture of the division and meet client expectations.
• Assist with periodic departmental audits and review key operational metrics.
• Implement and adhere to company policies and procedures.

Skills

Management experience

Scheduling

Personnel management

Training

Written communication

Verbal communication

Contractual knowledge

Trapeze experience

Fast-paced environment

Job description

Overview

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Responsibilities

MV Transportation is seeking a Fixed Route Operations Manager. The Operations Manager reports to the General Manager and will assist the General Manager in the oversight of the daily tasks associated with implementing safe, timely, and courteous service.

The Fixed Route Operations Manager is primarily responsible for but not limited to:

• Ensure Fixed Route services are provided in a safe, reliable and timely manner
• Directly supervise the Dispatchers and Fixed Route operators
• Monitor operating performance, facilitate problem resolution and direct efforts to achieve continual improvement in service quality.
• Oversee and provide timelyresponse and services to all community concerns regarding bus operations.
• Effectively manage on-time performance and driver availability.
• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Contributes to maintain the safety culture of the division.
• Maintain client contact routinely to meet or exceed expectations.
• Assist with conducting periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Implement, promote and adhere to company policies and procedures.
• Participates in location labor and employee relations activities.

Qualifications

Talent Requirements:

• Must have one (1) to three (3) years of management experience in a similar sized Fixed Route environment.
• The ideal candidate would have experience in scheduling and personnel management and training.
• Must be able to work independently and have strong written and verbal skills.
• Knowledge of the contractual obligations is a must to perform this job correctly.
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity.
• Trapeze experience preferred.
• Experience managing fast paced environment.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment

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