Five9-Driven Outbound Contact Center Supervisor

Our Blood Institute; Oklahoma City (OK); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

$5,000 annual tuition reimbursement

Paid time off

Holiday pay

Job summary

A nonprofit organization is seeking a Contact Center Production Supervisor to lead day-to-day operations of the call center in Oklahoma City. This role involves coaching agents, optimizing calling efforts with the Five9 dialer system, and ensuring high-quality donor interactions. The ideal candidate should have supervisory experience, strong leadership abilities, and a background in call center operations. The position offers competitive salary and bonuses along with comprehensive benefits including health insurance and tuition reimbursement.

Qualifications

• Minimum 2 years of supervisory or team lead experience in a contact center.
• Hands-on experience with the Five9 dialer system including setup, monitoring, and agent assignment.
• Strong organizational, analytical, and time management skills.
• Proven ability to coach, mentor, and develop staff.
• Excellent verbal and written communication skills.
• Ability to adapt in a fast-paced, mission-driven work environment.
• Experience in blood banking, healthcare, or nonprofit organizations is a plus.

Responsibilities

• Analyze daily inventory and determine calling strategy.
• Lead daily pre-shift meetings in coordination with management.
• Utilize the Five9 dialer system to optimize outbound campaign performance.
• Coach and document underperforming agents.
• Support agents in resolving donor inquiries during outreach.
• Maintain data integrity and monitor team performance.

Skills

Leadership

Performance management

Communication

Organizational skills

Analytical skills

Time management

Tools

Five9 dialer system

HemaConnect

Job description

A nonprofit organization is seeking a Contact Center Production Supervisor to lead day-to-day operations of the call center in Oklahoma City. This role involves coaching agents, optimizing calling efforts with the Five9 dialer system, and ensuring high-quality donor interactions. The ideal candidate should have supervisory experience, strong leadership abilities, and a background in call center operations. The position offers competitive salary and bonuses along with comprehensive benefits including health insurance and tuition reimbursement.