Call Center Operations Lead

Dunhill Professional Search & Government Solutions; Muskogee (OK); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k)

Résumé du poste

A leading staffing and solutions company seeks a Call Center Supervisor in Muskogee, OK. In this role, you will oversee customer service staff, ensuring adherence to Service Level Agreements. This includes training agents, monitoring interactions, and providing performance feedback. Candidates should have an Associate's degree and experience in a call center environment. Strong communication and organizational skills are essential. Join a team focused on delivering exceptional customer service with opportunities for personal development.

Qualifications

• Must have an Associate's degree or additional experience in lieu of degree.
• Two or more years experience as an agent at the respective skill level, or one or more years supervising agents.
• Experience in monitoring contact center activities (volume, staffing, CSAT data, and KPIs).

Responsabilités

• Monitor agent interactions and provide performance feedback and coaching.
• Work with Quality Coordinator on quality assurance plans.
• Track, analyze, and report performance results to agents.

Connaissances

Excellent oral communication skills

Excellent written communication skills

Strong organizational skills

Quality monitoring experience

Performance management and coaching

Formation

Associate's degree or relevant experience

Description du poste

A leading staffing and solutions company seeks a Call Center Supervisor in Muskogee, OK. In this role, you will oversee customer service staff, ensuring adherence to Service Level Agreements. This includes training agents, monitoring interactions, and providing performance feedback. Candidates should have an Associate's degree and experience in a call center environment. Strong communication and organizational skills are essential. Join a team focused on delivering exceptional customer service with opportunities for personal development.