Five-Star Housekeeping Training Lead

The-Broadmoor-Hotel; Colorado Springs (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) retirement plan

Exclusive local discounts

Job summary

The Broadmoor in Colorado Springs is seeking a Training Lead Supervisor for Housekeeping to manage room cleanliness standards and teach new and current staff how to meet five-star hospitality expectations.

You will collaborate with the Executive Training Manager on onboarding programs, inspect rooms and public areas to uphold luxury standards, coach staff on cleaning methods and safety, and participate in performance reviews and SOP updates.

Qualifications

• High school diploma or GED required.
• Experience in housekeeping training supervision and hospitality preferred.
• Proficiency with Microsoft Office for documentation and email.
• Bilingual English and Spanish.
• Motivated team player with positive energy and collaboration.
• Excellent communication, negotiation and conflict-resolution in a fast-paced environment.
• Ability to lift up to 100 lbs with assistance and proper safety practices.
• Flexible schedule including weekends and holidays.

Responsibilities

• Supports the hiring, training, and re-training of employee process.
• Collaborate with the Executive Training Manager to create and run onboarding programs for all new housekeeping employees, and training initiatives.
• Inspect guest rooms, public areas, and cottages to ensure luxury standards are met daily.
• Coach room attendants on cleaning methods, chemical usage, room amenities placement, safety protocols, and standards.
• Track employee performance during daily inspections and deliver feedback or retraining sessions.
• Help update SOP manuals to reflect luxury resort changes and Broadmoor guidelines.
• Participate in performance processes and leadership training sessions.
• Monitor supplies and equipment to ensure staff have proper tools.

Skills

Bilingual English Spanish

Education

High school diploma or GED

Job description

The Broadmoor in Colorado Springs is seeking a Training Lead Supervisor for Housekeeping to manage room cleanliness standards and teach new and current staff how to meet five-star hospitality expectations.

You will collaborate with the Executive Training Manager on onboarding programs, inspect rooms and public areas to uphold luxury standards, coach staff on cleaning methods and safety, and participate in performance reviews and SOP updates.