Overnight Front Desk Agent | Front Office | Full Time

Omni Hotels & Resorts; Florida; On-site; USD 28,000 - 42,000; Full time

Job summary

Omni Amelia Island Resort & Spa in Florida seeks a Front Desk Associate to deliver a five-star welcome and departure experience, assist guests with information, and promote upscale resort amenities.

You will settle guest accounts at check-out, resolve issues, and collaborate with Concierge, Bell-Door and Ideal Services teams to ensure guest satisfaction throughout the stay.

Qualifications

• Clear and friendly English communication with guests, management and coworkers.
• Accurate input of guest information into computer systems.
• Ability to work cohesively with colleagues across departments.
• Ability to perform basic math calculations accurately.
• Decision making under pressure while maintaining service standards.

Responsibilities

• Process guest check-ins and check-outs according to Omni's standards and SOPs.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate guest accounts according to preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on requirements.
• Pre-register designated guests and prepare key packets.
• Communicate guest information to departments for special requests and amenity delivery.
• Maintain confidentiality of all guest and hotel information.
• Ensure security of guest room access and proper folio handling.
• Follow Omni accounting standards for folios and charges.
• Maintain guest history files and accommodate room changes expediently.
• Document guest requests or problems and follow up for satisfaction.
• Issue safe deposit boxes and manage key security.
• Monitor, send and distribute guest faxes.
• Generate and distribute daily/weekly reports.
• Resolve discrepancies with Housekeeping on room status.
• Maintain knowledge of hotel features, hours, rooms, rates, packages and promotions.

Skills

English communication

Guest service

Computer data entry

Multitasking

Team collaboration

Job description

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa.

Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit.

Overview:

This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

• Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
• Block rooms in the computer and follow through on designated requirements.
• Pre-register designated guests and prepare key packets.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Maintain confidentiality of all guests and hotel information.
• Employ attention to detail in order to ensure security of guest room access.
• Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
• Maintain guest history files on all guests.
• Accommodate room changes expediently.
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
• Issue safe deposit boxes to guests and ensure security of key.
• Monitor, send and distribute guest faxes.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.} "IsExpired": false }