Resident Services Specialist

Arch Amenities Group; Land O' Lakes (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Arch Amenities Group, the world’s leading provider of wellness, fitness, and leisure services, is seeking a Resident Services Specialist to deliver exceptional service and support to residents in a master-planned community. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.

The position requires strong communication, customer service experience, and the ability

Qualifications

• High school diploma or equivalent; college coursework preferred.
• 1+ year of customer service experience in hospitality, fitness, or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional appearance and demeanor.
• Creative mindset for marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to lift up to 50 lbs and support event setup.

Responsibilities

• Greet residents and guests, provide a welcoming front desk experience.
• Enroll residents in programs and process payments.
• Maintain accurate transaction records and daily reconciliations.
• Communicate program information, schedules, and amenities to residents.
• Assist with events and setup/cleanup.
• Maintain facility cleanliness and inventory, restock supplies.
• Support marketing by preparing flyers and bulletins.

Skills

Customer service

Multitasking

Professional demeanor

Marketing/promotions

Basic computer skills

Physical fitness

Calm under pressure

Education

High school diploma

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Resident Services Specialist to deliver exceptional service and support to residents in a master-planned community. This role includes greeting residents, facilitating program registrations, handling transactions, assisting with events, and ensuring a high standard of facility cleanliness and safety.

Key Responsibilities:

• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Enroll residents in recreational programs, classes, and events; make reservations and process payments.
• Maintain accurate records of transactions, complete daily reconciliations, and adhere to financial policies.
• Communicate effectively with residents about programming, services, schedules, and amenities.
• Handle resident concerns or complaints calmly and professionally, escalating to management as needed.
• Assist in the execution of programs and activities, including setup and cleanup for events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Support marketing and communication efforts by helping prepare flyers, bulletins, and other promotional materials.
• Ensure that only authorized individuals access the facility, and maintain a secure, safe environment.
• Keep the front desk and surrounding areas organized and free of clutter.
• Assist with lifting and moving furniture or equipment during setup for events.
• Report incidents or accidents promptly to management.
• Collaborate with team members to plan a diverse and engaging calendar of events and activities.

Qualifications:

• High school diploma or equivalent; college coursework preferred.
• 1+ year of customer service experience, ideally in hospitality, fitness, or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.
• Capable of lifting up to 50 lbs and performing physical tasks related to event support.

Work Environment & Physical Demands:

• Frequent standing, walking, bending, and lifting.
• Indoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affimative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Pay Range

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.

$18.00 - $18.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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