Fitness Manager

EōS Fitness; Surprise (AZ); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation

401(k) with company matching

Job summary

Dormont Manufacturing Co in Surprise, Arizona is seeking a Personal Training Manager to build a cohesive team and enhance client fitness experiences. The role focuses on achieving sales targets, improving member retention, and ensuring staff compliance with certifications.

Candidates should have management experience in fitness, along with strong communication skills and a passion for customer service. The position offers a competitive salary, comprehensive benefits, and a vibrant team culture.

Qualifications

• Minimum 2 years of management experience, preferably in fitness.
• 3-4 years in customer service and experience in personal training sales.
• Strong verbal and written communication skills required.

Responsibilities

• Achieve sales targets and drive membership growth.
• Collaborate with the sales team for new member onboarding.
• Hire, train, and supervise personal training staff.

Skills

Management experience

Customer service experience

Personal Training sales experience

Communication skills

Detail orientation

MS Office skills

Education

Valid PT certification

Job description

Position Purpose

Build a cohesive Personal Training team, ensure they have a healthy pipeline of clients, and that those clients and other members are receiving an exceptional fitness experience.

Responsibilities

• Achieve sales targets month-over-month, driving membership growth, and ensuring the team meets or exceeds set goals for new personal training agreements, client retention, and overall revenue generation.
• Collaborate with the membership sales team to support new member onboarding, driving sales initiatives, and establishing a smooth transition into the club experience.
• Hire, train, schedule, and supervise staff members, including Personal Training Managers, Assistant Fitness Managers, and Personal Trainers.
• Manage the payroll process for Assistant Fitness Managers and personal trainers to ensure team members are paid correctly and in a timely manner.
• Effectively communicate goals, expectations, and procedures to other department leaders and staff members, ensuring everyone understands their roles and responsibilities.
• Ensure all fitness staff have appropriate certifications and training such as CPR, First Aid, and personal trainer certifications.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight strengths and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

Qualifications

• 2 years of management experience; fitness/personal training management is a plus.
• 3-4 years of customer service experience.
• Personal Training sales experience is highly preferred.
• Prior experience or strong interest in the fitness industry.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass background check.
• CPR certification required within 30 days of hire.
• Must have valid PT certification.
• Previous sales experience required.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

Compensation

• Variable income opportunities including commission and bonus.
• Post‑training salary increase.

Salary Pay Range

$60,000—$60,000 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group health, dental, vision, supplemental life, and Employee Assistant Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.

Legal and Equal Opportunity Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. EōS Fitness participates in the Government E‑Verify program.