Fitness Manager

Confidential; California (MO); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Confidential Wellness Center within a Premier Private Club seeks an Health & Wellness Operations Manager to lead daily business operations across fitness, spa, recovery, and holistic services. The role focuses on staffing, financial performance, systems, and member experience, without hands‑on client work.

You will supervise department staff, manage budgets, and drive program quality and engagement while aligning with club leadership and standards.

Qualifications

• Bachelor's degree in a related field required.
• 5+ years of health club, spa, hospitality, or wellness operations experience including program oversight and P&L.
• 3+ years in a leadership role overseeing staff and operations.
• Experience supervising licensed spa professionals and modality-based services.
• Strong financial acumen with budget, revenue, and metrics experience.
• CPR/AED certification current.

Responsibilities

• Direct integrated wellness programming across fitness, spa, recovery, and holistic services.
• Oversee scheduling and program execution through supervisors and staff.
• Monitor member feedback and metrics to improve offerings.
• Lead recruitment, onboarding, training, and performance evaluations.
• Develop strategies to drive wellness revenue and cross-department collaboration.
• Ensure compliance with policies, licensing, and certifications.

Skills

Leadership

Budgeting

Staff development

Financial acumen

Education

Bachelor's degree in Business Administration, Hospitality Management, Exercise Science, Kinesiology, Health & Wellness, or related field

Tools

Scheduling platforms

Microsoft Office Suite

Job description

The Health & Wellness Operations Manager leads the daily business operations of the Wellness Center at a Premier Private Club, overseeing all fitness, spa, recovery, and holistic wellness services. This is a business-leadership role: the Manager builds and runs the department's staffing, financial performance, systems, and member experience strategy. The Manager does not carry a personal training client base or treatment book, does not teach group fitness classes, and does not deliver hands-on training or treatment services regularly. The Manager leads and develops the team that does, working through department supervisors, instructors, and licensed providers.

Primary Responsibilities

Program & Member Experience Oversight

• Direct the design and delivery of integrated wellness programming across fitness, spa, recovery, and holistic offerings, executed through department supervisors and staff.
• Ensure all health and wellness services meet established quality, safety, and service standards.
• Oversee scheduling and program execution across group fitness, personal training, and spa/wellness services to drive engagement, working through supervisors and instructors rather than delivering services personally.
• Monitor member feedback, utilization, and key performance metrics to continuously improve offerings and experiences.
• Partner with Membership and Marketing teams to promote wellness programs, events, and initiatives.

Operational Management

• Manage daily business operations of the wellness center, including staff scheduling, coverage planning, and facility readiness.
• Maintain oversight of equipment, treatment rooms, studios, and wellness spaces; communicate maintenance needs promptly.
• Own departmental budgets, revenue, participation, and productivity metrics, ensuring alignment with financial goals.
• Develop and maintain systems for attendance tracking, billing, reporting, and operational efficiency.
• Lead, coach, and support a diverse team including fitness supervisors, group instructors, licensed spa providers, and front desk staff.
• Oversee recruiting, onboarding, training, performance evaluations, and professional development plans.
• Ensure staff compliance with all company policies, service standards, licensing, and certification requirements.
• Foster a collaborative, accountable, and service-oriented team culture.

Revenue & Business Development

• Own the development of strategies, in partnership with club leadership, that drive sustainable wellness revenue across services and programs.
• Identify opportunities for program expansion, improved utilization, and cross-department collaboration.
• Monitor financial performance and adjust staffing models or programming to support profitability and experience quality.

Additional Duties

• In rare instances where no other coverage is available, the Manager may provide temporary group fitness class coverage to prevent a service disruption. This is a contingency measure only, not a regular or expected duty, and does not constitute a personal training client base or treatment schedule.
• Support special projects, club initiatives, and interdepartmental programs as requested.
• Promote safe work practices and ensure staff maintains required certifications.
• Represent the club professionally in all interactions with members, staff, and external partners.

Qualifications

Required

• Bachelor's degree in Business Administration, Hospitality Management, Exercise Science, Kinesiology, Health & Wellness, or a related field.
• 5+ years of experience in health club, spa, hospitality, or wellness business operations, including program oversight and budget/P&L responsibility.
• 3+ years of experience in a leadership or managerial role overseeing staff and departmental operations.
• Experience overseeing licensed spa professionals and modality-based wellness services (massage therapy, recovery, bodywork, esthetics).
• Strong financial acumen and experience managing budgets, revenue, and performance metrics.
• Ability to lead, coach, and develop a team while driving operational excellence.
• Current CPR/AED certification.

Preferred

• Experience in private clubs, resorts, or luxury hospitality environments.
• Knowledge of wellness program development, including mind-body, recovery, and holistic wellness offerings.
• Proficiency with scheduling platforms, fitness/wellness management software, and Microsoft Office Suite.
• Advanced business or hospitality credential (e.g., MBA).

Physical Requirements

• Ability to sit, stand, and walk for extended periods while managing floor operations and administrative work.
• Ability to lift and carry up to 50 lbs occasionally (e.g., supplies, equipment inspection).
• Ability to move throughout the facility, including studios, treatment rooms, and outdoor wellness spaces, to conduct walkthroughs and oversee operations.
• Effective verbal and written communication with members, staff, and leadership.

Work Schedule

• Adherence to a weekly schedule aligned with operational needs.
• Flexibility to work evenings, weekends, and holidays as required by club operations.
• Position ranging between $60-$80k per year before bonus opportunities.