Fitness Supervisor

Tiburon Peninsula Club; Tiburon (CA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Facility usage

Job summary

The Tiburon Peninsula Club is recruiting a Fitness Supervisor to oversee daily fitness desk operations and support fitness programming and administration. This role blends 75% desk and member service with 25% administrative duties, collaborating with the Wellness Director to maintain a clean, safe, and welcoming fitness space aligned with club standards.

You will train front-desk staff, enforce policies, coordinate coverage, lead equipment checks, support events and merchandise, and contribute

Qualifications

• Age 18 or older; high school diploma or equivalent (some college preferred).
• Prior customer service and team leadership experience (preferred in a fitness or hospitality setting).
• Strong interpersonal and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to lead by example with professionalism, punctuality, and attention to detail.
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook) and ClubSoft Access (training provided).
• Current First Aid/CPR/AED Certification or willingness to obtain within 30 days.
• Current group fitness certification from an accredited program (e.g., ACSM, NASM, NSCA, or AFAA), or willingness to obtain one within 30 days.

Responsibilities

• Supervise, support, and train Fitness Desk Associates on front-desk procedures, member policies, and service standards
• Provide front-line customer service, including greeting members, answering questions, and resolving member concerns
• Monitor and enforce all fitness center rules, including youth member policies
• Coordinate desk coverage and scheduling adjustments, including breaks and call-outs
• Lead daily equipment and facility checks; report safety or maintenance issues and keep the center clean, organized, and presentable
• Assist with special events, programming logistics, and merchandise setup and sales
• Perform Fitness Desk Associate duties as needed, and model club policies, dress code, and service expectations
• Partner with the Wellness Director on onboarding new staff, tracking certifications, and communicating team performance
• Contribute professional-development topics and program ideas at monthly fitness meetings
• Advise on new programming and equipment needs
• Develop and lead group exercise classes
• Keep management informed of member feedback and operational needs, and support retention through member check-ins and follow-ups
• All other duties as assigned

Skills

Interpersonal skills

Problem solving

Verbal communication

Written communication

Professionalism

Punctuality

Attention to detail

Team leadership

Education

HS diploma or equivalent

First Aid/CPR/AED certification

Group fitness certification

Tools

Microsoft Office

ClubSoft Access

Job description

Job Purpose:

The Fitness Supervisor oversees daily fitness desk operations and supports the club’s fitness programming and administration: roughly 75% desk and member service, 25% administration. Working closely with members, staff, and the Wellness Director, this hands-on role keeps the fitness center clean, safe, and welcoming while upholding TPC’s service and professional standards.

Duties and Responsibilities:

Fitness Desk Operations (approximately 75%)

• Supervise, support, and train Fitness Desk Associates on front-desk procedures, member policies, and service standards
• Provide front-line customer service, including greeting members, answering questions, and resolving member concerns
• Monitor and enforce all fitness center rules, including youth member policies
• Coordinate desk coverage and scheduling adjustments, including breaks and call-outs
• Lead daily equipment and facility checks; report safety or maintenance issues and keep the center clean, organized, and presentable
• Assist with special events, programming logistics, and merchandise setup and sales
• Perform Fitness Desk Associate duties as needed, and model club policies, dress code, and service expectations

Fitness Administration (approximately 25%)

• Partner with the Wellness Director on onboarding new staff, tracking certifications, and communicating team performance
• Contribute professional-development topics and program ideas at monthly fitness meetings
• Advise on new programming and equipment needs
• Develop and lead group exercise classes
• Keep management informed of member feedback and operational needs, and support retention through member check-ins and follow-ups
• All other duties as assigned

Qualifications – Minimum Experience, Competencies, and Education:

• Age 18 or older; high school diploma or equivalent (some college preferred)
• Prior customer service and team leadership experience (preferred in a fitness or hospitality setting)
• Strong interpersonal and problem-solving skills
• Strong verbal and written communication skills
• Ability to lead by example with professionalism, punctuality, and attention to detail
• Basic computer skills, including Microsoft Office (Word, Excel, Outlook) and ClubSoft Access (training provided)
• Current First Aid/CPR/AED Certification or willingness to obtain within 30 days
• Current group fitness certification from an accredited program (e.g., ACSM, NASM, NSCA, or AFAA), or willingness to obtain one within 30 days

Preferred Experience, Competencies, and Education:

• Experience in a gym or health club setting, including some supervisory or lead responsibility
• Nationally recognized personal training certification (e.g., ACSM, NASM, NSCA) preferred

Physical Demands:

The physical demands described here are representative of those required to perform the essential functions of this job; reasonable accommodations may be made for individuals with disabilities. Work takes place in a fitness center with cardiovascular equipment, resistance machines, and free weights, and regularly involves handling weights, assisting members with lifting movements, and cleaning equipment, including lifting or moving objects weighing up to 50 pounds. The role requires standing, walking, and sitting; using hands to handle objects, tools, or controls; reaching, climbing stairs, balancing, stooping, kneeling, or crouching; talking and hearing; and close and distance vision with the ability to adjust focus.

Hours & Availability:

This position averages 30-40 hours per week. The Wellness Director sets the schedule, which includes weekday mid-day and evening shifts and at least one weekend day each week (Saturdays preferred). Weekend availability is a condition of the role. Both Saturday and Sunday are occasionally required, such as for call-outs or other emergencies, holidays, and peak programming or special events.

• 401(k)
• Health, dental, and vision insurance
• Facility usage

Pay Rate:

$25 an hour for all desk and administrative hours.