Fitness Front Desk: Member Concierge & Scheduler

CITY ZERO LLC; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Benefits/Perks

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Job summary

CITY ZERO LLC in Miami is seeking a friendly Front Desk Associate to welcome members, greet guests, answer calls, and maintain the front desk area. You will direct visitors, schedule classes, process payments, and provide excellent customer service with a cheerful disposition.

The ideal candidate has strong communication, computer skills, and the ability to multitask in a fast-paced gym environment while helping guests feel at home and engaged in fitness programs.

Qualifications

• Friendly and professional disposition.
• Passion for health and fitness.
• Two or more years of customer service, receptionist, or front desk experience preferred.
• Excellent communication skills, both verbal and written.
• Familiar with computers, spreadsheets, and scheduling software.
• Ability to multi-task and thrive in a fast-paced environment.

Responsibilities

• Welcome guests and prospective members.
• Provide tours for prospective members.
• Respond to inquiries in person, over the phone, and via email.
• Maintain a clean and organized lobby and front desk area.
• Accurately record client information and accept payments.
• Schedule classes and appointments.
• Manage incoming and outgoing correspondence.
• Ensure gym rules and systems are followed.

Skills

Customer service

Front desk

Communication

Multitasking

Computer skills

Scheduling software

Tools

Scheduling software

Spreadsheets

Job description

CITY ZERO LLC in Miami is seeking a friendly Front Desk Associate to welcome members, greet guests, answer calls, and maintain the front desk area. You will direct visitors, schedule classes, process payments, and provide excellent customer service with a cheerful disposition.

The ideal candidate has strong communication, computer skills, and the ability to multitask in a fast-paced gym environment while helping guests feel at home and engaged in fitness programs.