Fitness Club Member Services Specialist

Excel Fitness; Richardson (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Richardson, TX seeks a Team Member to support daily club operations, uphold cleanliness, and deliver outstanding member service. You will interact with members, assist with promotions, and ensure adherence to company policies.

The role includes cash handling, safety compliance, and regular audits to maintain Excel Fitness standards. The position may be full-time or part-time, requiring proficiency with the Planet Fitness app and basic office software.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
• Audit and balance cash drawers daily.
• Properly input and update prospective and current member information into tablets and point of sale.
• Ensure members adhere to the company’s policies and guidelines and address any infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.

Skills

Effective communication

Team oriented

Organized

Critical thinking

Confidential information handling

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness in Richardson, TX seeks a Team Member to support daily club operations, uphold cleanliness, and deliver outstanding member service. You will interact with members, assist with promotions, and ensure adherence to company policies.

The role includes cash handling, safety compliance, and regular audits to maintain Excel Fitness standards. The position may be full-time or part-time, requiring proficiency with the Planet Fitness app and basic office software.