Member Services Representative

Crunch, LLC; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Opportunity to earn commission

Free uniforms

Wellness resources

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is opening a new club and seeks a motivated Member Services Representative to drive presale activities, engage with local businesses, and build excitement in the community. You will support membership sales, guest services, and daily operations as the club launches and grows.

Responsibilities include presale outreach, tours, membership enrollment, and ongoing member support. The role requires strong communication, reliability, and a proactive, customer-focused mindset.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred.
• Comfortable approaching new people, visiting local businesses, and asking for the sale.
• Strong communication skills and ability to build rapport.
• Willingness to perform member service, cleaning, and operational duties.
• Availability to work the assigned schedule including early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Presale lead generation through local visits, events, and approved campaigns.
• Explain membership options, capture leads, follow up, and enroll members.
• Support club opening tasks and assist with pre-opening preparations.
• After opening: welcome members, conduct tours, sell memberships, and meet sales goals.
• Promote amenities and upgrades; connect to personal training and services.
• Process memberships and payments; maintain records.
• Maintain cleanliness and assist with daily operations and safety.

Skills

Sales experience

Customer service

Communication

Self-motivated

Job description

Benefits

• Opportunity to earn commission
• Free uniforms
• Wellness resources
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Member Services Representative | Crunch Fitness

Help bring a brand-new Crunch Fitness to the community! Join the opening team at Crunch Fitness, owned & operated by Fit Fusion, LLC, as a Member Services Representative (MSR). You’ll build excitement, meet future members, and help grow the club from the ground up.

Before opening, you’ll connect with people at local businesses and community events, follow up with prospects, and sell founding memberships. Once the doors open, you’ll continue in the MSR role, supporting membership sales, member service, and daily club operations—including keeping the club clean and guest-ready.

Presale Responsibilities

• Bring Fit Fusion’s outreach strategy to life through local business visits, community events, and other approved lead generation activities.
• Start meaningful conversations, build relationships, and get the community excited about the new club.
• Use our listening-first approach to understand prospect needs and connect Crunch offerings to their interests and goals.
• Explain membership options, planned amenities, and presale offers accurately.
• Capture accurate lead information, follow up with prospects, address objections, and turn interest into membership enrollments.
• Meet assigned lead generation expectations and contribute to the club’s membership sales goals.
• Participate in General Manager-led training, role-playing, and coaching, and apply what you learn.
• Process membership agreements and payments accurately, maintain an organized presale workspace, and support assigned opening preparations.

Responsibilities After Opening

• Welcome and check in members and guests, address account alerts, and answer calls and questions professionally.
• Conduct personalized club tours, follow up with prospects, sell memberships, and achieve assigned sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Support member onboarding and retention, assist with service requests, and refer concerns to club leadership when needed.
• Process agreements, payments, and purchases accurately and maintain complete records in company systems.
• Complete assigned cleaning and sanitizing duties, follow operational and shift checklists, and promptly report safety or maintenance concerns.

Requirements

• Must be at least 18 years old.
• Sales or customer service experience preferred, ideally in fitness, retail, hospitality, or another service environment.
• Comfortable approaching new people, visiting local businesses, participating in community events, conducting club tours, and asking for the sale.
• Strong communication skills and the ability to build rapport with a wide range of people.
• Self-motivated, dependable, receptive to coaching, and comfortable working toward measurable goals.
• Basic computer skills and the ability to accurately enter prospect, membership, and payment information.
• Willingness to perform member service, cleaning, and operational responsibilities once the club opens.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Physical Requirements and Work Environment

Before opening, work may take place within the fitness club, at a designated presale workspace, or at local businesses and community events. Community outreach may involve outdoor work and varying weather conditions. Once the club opens, work takes place throughout an active fitness environment with varying noise levels.

Duties involve prolonged standing and walking, computer use, bending, reaching, and lifting or moving items up to 50 pounds. After opening, responsibilities also include cleaning and sanitizing designated club areas.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reporting Structure

Reports to the General Manager, with daily direction and support from the Assistant General Manager and designated club leadership