Fitness Center Operations Manager

ZipRecruiter; Madison (WI); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading fitness brand, THE MAX Challenge, is seeking an Operations Manager for its Madison location. The ideal candidate will possess leadership qualities, a passion for fitness, and strong customer service skills, driving operational excellence and member satisfaction. This role offers competitive compensation and opportunities for personal growth and advancement in a supportive environment.

Benefits

Paid training

Health insurance

2 week paid vacation after 1 year

Ongoing personal and professional development

Opportunities for advancement based on performance

Free membership

Retail discounts

Qualifications

• Minimum of 2 years of hospitality experience.
• Strong understanding of fitness industry trends.
• Ability to work flexible hours.

Responsibilities

• Manage daily operations including staffing and scheduling.
• Drive revenue growth through effective sales strategies.
• Develop programs to improve member retention.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Job description

Job DescriptionJob Description

THE MAX Challenge is a premier fitness brand known for changing lives through our unique brand of fitness nutrition and motivation. We are seeking a highly motivated and experienced Operations Manager to join our team in our Montclair and Madison locations.

Do you have a passion for helping others live their best lives? Do you enjoy coaching, mentoring, and developing teams? Do you like being accountable for the big picture while at the same time focusing on all the small daily details?

If you’re thinking “YES!”, then this may JUST be the role for you!

Responsibilities:

• Manage daily operations including staffing, scheduling, and customer service
• Ensure that all members receive exceptional service and support throughout their fitness journey
• Drive revenue growth through the implementation of effective sales and marketing strategies
• Develop and maintain relationships with local businesses and organizations to promote THE MAX Challenge brand
• Maintain a clean and safe facility at all times
• Work closely with THE MAX Challenge corporate team to ensure compliance with brand standards and procedures
• Develop and implement programs to improve member retention and satisfaction
• Manage and track inventory, ordering, and budgeting
• Create and maintain a positive and supportive team culture

Requirements:

• Minimum of 2 years of hospitality experience.
• Strong leadership and communication skills
• Excellent customer service skills and ability to build relationships with members and staff
• Strong understanding of fitness industry trends and best practices.
• Experience with sales and marketing strategies to drive revenue growth
• Ability to work flexible hours, including evenings, some weekends on call (work from home).
• Strong organizational skills and time management.
• Experience with inventory management, ordering, and budgeting
• Passion for fitness and wellness and a commitment to helping members achieve their goals
• Must have reliable vehicle to get to work daily.

Compensation:

THE MAX Challenge offers a competitive salary, benefits package, and opportunities for growth within the company.

• $45,000.00 base salary &bonus structure (NO CAP)
• Paid training
• Health insurance & 2 week paidvacation included after 1 year.
• Ongoing personal and professional development opportunities
• Opportunities for advancement based on performance
• Free membership
• Retail discounts
• Fitness center hours Monday- Friday only, some weekend availability required.

If you are passionate about fitness and wellness and have the skills and experience we are looking for, we want to hear from you!

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