Fitness Center Member Experience Specialist

Merage Jewish Community Center of Orange County; Irvine (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Merage JCC of Orange County is seeking a diligent Fitness Center staff member to greet and assist members, supervise the floor, and ensure a safe, welcoming environment. You will demonstrate proper exercise techniques, monitor equipment, and promote class offerings while maintaining high energy and collegial teamwork.

The role emphasizes proactive member engagement, reliable service, and professional communication with diverse patrons in a fast-paced fitness setting.

Qualifications

• CPR/AED certification is required.
• First Aid certification is required.
• Broad knowledge of fitness equipment and body mechanics.
• Strong customer service skills with a friendly, approachable demeanor.
• Ability to work a flexible schedule including weekends and holidays.
• Maintain a neat appearance with staff attire and name badge.
• Practical experience in a fitness or related field.
• Personal Training Certification (nationally recognized and NCCA accredited) preferred.

Responsibilities

• Provide high-level customer service on the fitness floor.
• Develop relationships to promote member retention and satisfaction.
• Maintain a positive, enthusiastic attitude and professional conduct.
• Represent Merage JCC of Orange County positively at all times.
• Address member concerns and questions promptly and professionally.
• Ensure proper equipment use and supervise safe exercise technique.
• Verify equipment is in good working order and report issues.
• Attend departmental meetings and support shift duties.
• Perform hourly headcounts and monitor gym communications.
• Educate members about programs and class schedules across facilities.
• Perform additional duties as assigned by supervisor.

Skills

Customer service

Communication

Approachability

Reliability

Team interaction

Education

CPR/AED Certification

First Aid Certification

Personal Training Certification (preferred)

Job description

Merage JCC of Orange County is seeking a diligent Fitness Center staff member to greet and assist members, supervise the floor, and ensure a safe, welcoming environment. You will demonstrate proper exercise techniques, monitor equipment, and promote class offerings while maintaining high energy and collegial teamwork.

The role emphasizes proactive member engagement, reliable service, and professional communication with diverse patrons in a fast-paced fitness setting.