Fitness Center Floor Staff - Park Heights

The Jewish Community Center of Greater Baltimore; Baltimore (MD); On-site; USD 16,531 - 22,041; Full time

Job summary

The Jewish Community Center of Greater Baltimore seeks a customer‑facing fitness associate to join our busy Fitness Department. You will welcome members, assist with equipment, and ensure a positive, high‑energy environment.

Responsibilities include delivering excellent service, scheduling Welcome Workouts, and maintaining clean, safe equipment while coordinating with staff to meet member needs in a diverse community setting.

Qualifications

• CPR/AED certification required or current
• First Aid certification required
• Broad knowledge of gym equipment and body mechanics
• Strong customer service skills with a friendly, mature demeanor
• Able to work a flexible schedule
• Maintain a neat appearance (black bottom and staff shirt with name tag)
• Practical experience in fitness/gym setting preferred
• Current personal training certification (nationally recognized, NCCA accredited) preferred

Responsibilities

• Provide high-level customer service to members
• Build relationships to improve member retention and exceed expectations
• Maintain a positive, enthusiastic, helpful attitude
• Represent the JCC Fitness Department in a professional manner
• Address member concerns and inquiries promptly and professionally
• Schedule and conduct welcome workouts for new members
• Ensure equipment is clean and in good working order and report issues as needed
• Attend department meetings and assist with other duties as assigned

Skills

CPR/AED

First Aid

Equipment knowledge

Customer service

Flexible schedule

Appearance

Practical experience

Personal Training cert (preferred)

Job description

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community. If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Qualifications

• CPR/AED Certification
• First Aid Certification
• Current and broad knowledge of equipment and body mechanics
• Strong customer service skills including an outgoing personality; a friendly disposition, self-confidence, and maturity. Should be an approachable role model.
• The ability to work a flexible schedule.
• The ability to maintain a healthy and neat appearance. (Black bottom and staff shirt with name tag and staff badge.)
• Practical experience in the field.
• Current Personal Training Certification (nationally recognized and NCCA accredited) is preferred.

Essential Duties and Responsibilities

• Practice a high-level of customer service
• Take a proactive approach to member retention by developing solid relationships and serving each member above and beyond expectations.
• Maintain a positive, enthusiastic, and helpful attitude
• Represent the JCC of Greater Baltimore Fitness Department in a positive and professional manner at all times
• Address members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner
• Provide and schedule new member Welcome Workouts
• Ensure equipment is in good working order and clean daily as requested
• If equipment is in need of service, follow established procedures to either fix equipment or notify the appropriate responsible parties
• Attend regularly scheduled meetings for department
• Shift duties
• Complete hourly headcounts
• Check your JCC email with regularity for news and updates
• Familiarize yourself with the program guide so that you may educate our members and/or answer their questions about programs and events that take place within our buildings
• Perform other duties as assigned

Work Environment

The work environment in the fitness center is fast pace with every day being different from the next. This job requires high energy and customer service including member engagement, conducting welcome workouts, assisting members with equipment, listening to member queries patiently, and referring to supervisor when necessary. The membership is made up of a diverse population with varying needs. Staff must be able to work effectively with people from all different backgrounds, abilities, opinions, and perception. The temperature in the fitness center is kept colder to ensure members are comfortable during exercise, and music is played constantly.

Physical Demands

While performing the duties of this job, the employee is regularly required to be on their feet for the entirety of the shift, be able to successfully demonstrate exercises, and keep the fitness center tidy. This requires the employee to be able to lift a minimum of 50lbs to successfully re‑rack weights, plates, and other equipment. The employee will also have frequent interactions with cleaning products including but not limited to wipes and disinfectant spray.

Additional Information

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non‑discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.