Fitness Center Floor Staff - Park Heights

Jewish Community Center of Greater Baltimore; Baltimore (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

The Jewish Community Center of Greater Baltimore is seeking Fitness Center Staff responsible for delivering exceptional member experiences. Staff will engage with members, ensuring a high level of customer service and maintaining cleanliness in a fast-paced environment. Candidates should possess CPR/AED and First Aid certifications, alongside strong interpersonal skills. A willingness to work flexible hours and a neat appearance are essential for success in this role. Join a dynamic team dedicated to fostering wellness in a diverse community.

Qualifications

• Current and broad knowledge of equipment and body mechanics.
• Strong customer service skills including an outgoing personality.
• The ability to maintain a healthy and neat appearance.

Responsibilities

• Deliver high-level customer service.
• Develop relationships for member retention.
• Maintain a positive and helpful attitude.
• Represent the JCC in a professional manner.
• Address member concerns in a timely manner.

Skills

Customer service skills

Ability to relate well with others

Flexibility

Practical experience in the field

Education

CPR/AED Certification

First Aid Certification

Personal Training Certification (preferred)

Tools

Equipment knowledge

Job description

The Fitness Center Staff (Staff) are the face of JCC Fitness at the Park Heights J! They are the front line and hold the great responsibility of being able to make or break a member’s experience at the J. The safety and experience of all members is the top priority of the Staff. Staff must take the initiative to meet, greet, and assist all members. Staff must be able to communicate and relate well with others. Staff are responsible for customer service, standard operations, monitoring, and cleanliness of the JCC Fitness Center.

Qualifications

1. CPR/AED Certification
2. First Aid Certification
3. Current and broad knowledge of equipment and body mechanics
4. Strong customer service skills including an outgoing personality; a friendly disposition, self-confidence, and maturity. Should be an approachable role model.
5. The ability to work a flexible schedule.
6. The ability to maintain a healthy and neat appearance. (Black bottom and staff shirt with name tag and staff badge.)
7. Practical experience in the field.
8. Current Personal Training Certification (nationally recognized and NCCA accredited) is preferred.

Essential Duties and Responsibilities

1. Practice a high-level of customer service
2. Take a proactive approach to member retention by developing solid relationships and serving each member above and beyond expectations.
3. Maintain a positive, enthusiastic, and helpful attitude
4. Represent the JCC of Greater Baltimore Fitness Department in a positive and professional manner at all times
5. Address members’ concerns, suggestions, and complaints in a timely, professional, and consistent manner
6. Provide and schedule new member Welcome Workouts
7. Ensure equipment is in good working order and clean daily as requested
8. If equipment is in need of service, follow established procedures to either fix equipment or notify the appropriate responsible parties
9. Attend regularly scheduled meetings for department
10. Shift duties
11. Complete hourly headcounts
12. Check your JCC email with regularity for news and updates
13. Familiarize yourself with the program guide so that you may educate our members and/or answer their questions about programs and events that take place within our buildings
14. Perform other duties as assigned

Work Environment

The work environment in the fitness center is fast pace with every day being different from the next. This job requires high energy and customer service including member engagement, conducting welcome workouts, assisting members with equipment, listening to member queries patiently, and referring to supervisor when necessary. The membership is made up of a diverse population with varying needs. Staff must be able to work effectively with people from all different backgrounds, abilities, opinions, and perception. The temperature in the fitness center is kept colder to ensure members are comfortable during exercise, and music is played constantly.

Physical Demands

While performing the duties of this job, the employee is regularly required to be on their feet for the entirety of the shift, be able to successfully demonstrate exercises, and keep the fitness center tidy. This requires the employee to be able to lift a minimum of 50lbs to successfully re-rack weights, plates, and other equipment. The employee will also have frequent interactions with cleaning products including but not limited to wipes and disinfectant spray.