Fitness Attendant

BlueStar Resort & Golf; Peoria (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Fitness Attendant to enhance member experiences at their premier fitness facility. In this role, you will assist in maintaining high standards of service, ensuring a welcoming environment, and supporting members in their fitness journeys. Your responsibilities will include managing equipment, providing customer service, and maintaining cleanliness throughout the fitness areas. This position offers a dynamic work environment where teamwork and customer satisfaction are paramount. If you are passionate about fitness and enjoy helping others, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

401(k) Plan

Paid Holidays

Qualifications

• 1-3 years of customer service experience required.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Assist fitness staff in providing courteous service to members.
• Maintain cleanliness and organization of fitness areas.
• Provide exceptional customer service at the front desk.

Skills

Customer Service

Teamwork

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Trilogy at Vistancia: Kiva & Mita Clubs

Trilogy at Vistancia is comprised of three feature club experiences: the golf club, the original community centerpiece Kiva Club, and the recently introduced Mita Club. The golf course, the feature restaurant V's Taproom, the full-service Alvea Spa, and the events & weddings venue are all available to the public.

Where: Peoria, 40 minutes west of Scottsdale & Northwest of downtown Phoenix, Arizona

Pay: $16.00 per hour

Benefits:

• New hourly full-time team members working 30 hours or more per week will be eligible for the Company medical, dental, and life insurance plans the first of the month following 60 days of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

The Attendant, Fitness assists the fitness staff to execute courteous service to members in the fitness area. This position reports to the Wellness Director.

KEY RESPONSIBILITIES:

• Ensure the BlueStar Experience for members and guests by modeling and maintaining the standards set in the BlueStar 10 and adhering to BlueStar Resort & Golf (BSRG) and facility policies.
• Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections and stocking, along with communicating facility maintenance needs.
• Maintenance and organization of equipment in Fitness and Locker Room areas.
• Replenish supply of clean towels in Fitness and Locker Rooms throughout the shift.
• Inspect and maintain Fitness stations for neatness and cleanliness.
• Demonstrate function of Fitness equipment, proper use, and techniques.
• Welcome and provide check-in for members and guests at the front desk, providing exceptional customer service and a desire to satisfy all customer inquiries and follow up.
• Provide feedback to managers about customer satisfaction and concerns to improve overall operations.
• Develop in-depth knowledge of all Fitness services and products, with the ability to promote them with enthusiasm to members and guests, and support them in making choices for their wellbeing.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer-oriented and responsive with a high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be a role model and able to live our BlueStar core values:

• Honesty and Integrity
• Respect for the Individual
• Teamwork
• Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three years of direct customer service and hospitality experience required.
• One to three years of health and fitness-related work experience preferred.
• Computer literate with proficiency in Microsoft Office.
• Knowledgeable in fitness club operations.
• Skilled in attentive customer service and calmly responding to guest concerns.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members, guests, and the community association.
• Must demonstrate initiative—ability to think, work, and make independent decisions based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends.
• Valid driver’s license is required.

WORK ENVIRONMENT:

This position operates indoors and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to hear, see, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER