FitLife Operations Manager

One & Only Fitness Consulting; Great Falls (MT); On-site; USD 35,000 - 50,000; Full time

Job summary

A fitness consultancy in Great Falls, Montana is seeking a Front Desk Manager to lead a team and oversee customer service operations. The ideal candidate will inspire confidence and foster a fun work environment for staff and members. Strong leadership and communication skills are essential for success in this role. This position offers a great opportunity to challenge oneself and grow into management.

Qualifications

• Experience in customer service and management.
• Ability to lead a team while remaining approachable.
• Strong communication skills and social intelligence.

Responsibilities

• Oversee front desk employees and customer service operations.
• Train, schedule, and assist front desk staff.
• Create a positive work environment and inspire the team.

Skills

Customer service

Leadership

Teamwork

Assertiveness

Goal-oriented

Job description

Welcome to FitLife!

Front Desk staff members are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all our members and potential new members.

As the Front Desk Manager, you will oversee all our front desk employees and lead customer service. You will work closely with the Assistant and General Managers and help create a fun work environment for our employees and members. In addition, you will be in charge of training, scheduling, and assisting the rest of the front desk staff.

This is the perfect opportunity for someone looking to challenge themselves and jumpstart a career path toward management and leadership!

So, who are we looking for?

Someone who understands and thrives in production‑based business.

• At the end of the day, numbers are what matter.
• You will be coached and have the tools to get you started, but at the end of the day you must be very good at getting things done.

Someone competitive by nature.

• You work hard and go straight for the goal.
• You strive for growth and success.
• We are NOT looking for someone who needs to constantly be managed or is only able to do exactly what they’re told and exactly how to do it.

Someone who is assertive but also a team player.

• You aren’t afraid to take charge.
• You are not only willing to turn plans into actions but also take suggestions and brainstorm with your team to move forward with our common goals.
• As the leader of a team, you must inspire confidence, optimism, and trust in those around you. This means that a certain level of social intelligence is involved, as you will be working with many different personality types on staff and with members.

We look forward to getting to know you. Good luck!