FIT Supervisor

Sanmina Corporation; San Jose (CA); On-site; USD 90,000 - 100,000; Full time

Job summary

Sanmina Corporation in the United States is seeking a Service IT Manager to oversee daily tasks related to service requests, projects and staffing of the Field IT team, ensuring efficient operation of the help-desk and adherence to corporate IT policies.

This role requires a Bachelor's degree in Information Technology, 3+ years in a corporate IT environment and strong communication skills; base pay ranges from $90,000 to $100,000 with benefits and potential bonuses.

Qualifications

• Bachelor’s Degree in a field related to Information Technology
• 3+ years of professional experience in a corporate environment
• Strong foundation in large scale Information Technology department
• General knowledge of the manufacturing process
• Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels

Responsibilities

• Supervise high volume of Help-desk Tickets.
• Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure the compliance of Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations on all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education

Bachelor’s Degree in Information Technology

Job description

DescriptionSanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world's most essential and innovative brands. Whether it's autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don’t just meet standards—they redefine them.

DescriptionSanmina Corporation (Nasdaq: SANM) is a global powerhouse in integrated manufacturing solutions serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. We are a global engine providing the end-to-end manufacturing backbone for the world's most essential and innovative brands. Whether it's autonomous vehicles, life-saving medical tech, next-gen aerospace, or AI/cloud infrastructure - our integrated solutions don’t just meet standards—they redefine them.

Job Purpose Manage daily tasks as they relate to Service Requests, projects and other business-critical activities. Escalate appropriately urgent issues, business requests, and production issues. Handle staffing including hiring, vacation, and sick time of employees. Direct Field IT team to utilize skill sets most efficiently.

Nature Of Duties & Responsibilities

• Supervise high volume of Help-desk Tickets.
• Review and manage help-desk system in regards to Field IT Tickets, Work Requests, training, multiple on-going projects and managerial support, including weekly and monthly reporting responsibilities.
• Ensure the compliance of Corporate IT policies and procedures.
• Approve employee vacation and sick-time requests and accommodate staffing accordingly.
• Prepare and present annual performance evaluations on all direct reports.
• Develop and track Technical Support Specialists targets to ensure corporate goals are met.
• Familiar with a variety of IT concepts, practices, metrics, software tracking and procedures.

Education & Experience

• Bachelor’s Degree in a field related to Information Technology
• 3+ years of professional experience in a corporate environment
• Strong foundation in large scale Information Technology department
• General knowledge of the manufacturing process
• Effective oral and written communications skills in dealing with customers, associates and internal and external management of all levels

Sanmina is an Equal Opportunity Employer
Why Join Us? At Sanmina, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.

The base pay range for this role is between $90,000 - $ 100,000, and your base pay will depend on your skills, qualifications, experience, and location. Sanmina employees also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, and for formal education related to advancing your career at Sanmina, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Sanmina is an Equal Opportunity Employer and prohibits discrimination and harassment. Sanmina provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or other characteristic protected by applicable federal, state, or local laws. Please be aware that this position may require access to technology, software, or technical data that is subject to U.S. export control laws. All offers of employment are contingent on the applicant either 1) being a "U.S. Person," defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident, or (iii) other protected individual, such as a refugee under 8 U.S.C.

• 1157 or asylee under 8 U.S.C.
• 1158; or 2) being eligible to obtain a timely export control license or license exception from the applicable U.S. federal agency.