Fiscal Management Services Enrollment Agent

Abilities in Motion; Reading (Berks County); On-site; USD 40,000 - 52,000; Full time

Job summary

Abilities in Motion seeks an FMS Enrollment Agent to execute program policies and support enrollment processing for individuals in Berks and Schuylkill counties. The role includes training others on mandated paperwork, maintaining records, and ensuring timely data entry.

The position requires excellent computer skills, strong organization, and the ability to work in a bilingual English/Spanish environment. Travel within counties and background clearances are part of the job.

Qualifications

• Requires fluency in English and Spanish (verbal and written).
• Proficiency with Word, Excel and web-based systems; strong organization and attention to detail.
• Experience in human services or related field preferred; high school diploma or GED.

Responsibilities

• Coordinate, verify, and process enrollment paperwork by phone, email, or in person.
• Train parties on completing mandated documentation and process activity notes and timesheets.
• Document interactions and updated demographics in agency database within 24 hours.
• Attend ISP meetings and provide service updates.
• Identify incidents and analyze trends; ensure proper documentation.

Skills

Computer skills

Teamwork

Interpersonal skills

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

ODP Certified Investigator’s Certificate (within 1 year)

Tools

Word

Excel

Web-based systems

Job description

The FMS Enrollment Agent is responsible for executing program policies, procedures, andpractices that ensure compliance with regulatory agencies. The FMS Enrollment Agent will perform tasks inaccordance with program mandates such as the processing of new-hire paperwork, providing support toindividuals in the completion of paperwork, and providing training to all parties on program policy andprocedures. Also assists individuals in both English and Spanish (verbally and in writing)

Essential Functions (Primary Duties):

Coordinate, verify, and process FMS enrollment paperwork for all parties by phone, email, or in person asrequired. This includes, but is not limited to performing background checks, verification of identity, andsubmissions into state-run systems.

Train all new and existing parties on proper completion of mandated documentation, including but notlimited to activity notes, timesheet submissions, and training verifications.

Ensure activity notes and timesheets meet the needs of the consumers.

Ensure restrictive procedures and restraints are not being used.

Handle day-to-day office visits and phone calls by all parties.

Document all interactions and updated demographic information within the agency database within 24hours.

Identify and document critical incidents and assist with evaluating incident data and trends.

Attend Individualized Service Plan (ISP) meetings and provide updates on service needs.

Role Qualifications:

Excellent computer skills with knowledge of Word, Excel, and web-based systems.

Function as part of a team, working cooperatively with colleagues and supervisor.

Excellent interpersonal skills.

Ability to remain highly organized with acute attention to detail.

Flexibility to adapt to a rapidly changing work environment.

Ability to effectively identify issues and develop, recommend, and implement a solution.

Must have reliable means of transportation.

Must be willing to travel to Berks and Schuylkill counties.

Must complete criminal history clearances – PA State Police Clearance and Child Abuse Clearance.

Fluent in English and Spanish (verbal and written) required.

Education: High school diploma or GED preferred.

Work Experience: Minimum of 1 year working with individuals with disabilities or in a human services orrelated field required.

Personal Experience: Minimum of 2 years working with an individual with disabilities may be considered.

Required to obtain Office of Developmental Programs (ODP) Certified Investigator’s Certificate withinone year of hire.