Firstmark Customer Service Representative - Start date 11/02/2026

Nelnet Diversified Solutions, LLC; Oklahoma; On-site; USD 38,970,000 - 52,724,000; Full time

Benefits offered by this job

Medical insurance

401K

Tuition reimbursement

Job summary

Nelnet is hiring for a customer service role focused on inbound and outbound borrower interactions. You will handle account updates in loan servicing systems and contribute to process improvements. Strong communication, teamwork, and accuracy are essential.

Qualified candidates will have 1–3 years of experience in customer service or office settings, a high school diploma, and proficiency with MS Office. The position offers a structured schedule with comprehensive benefits and growth

Qualifications

• High school degree or equivalent required.
• 1–3 years in customer service or general office experience preferred.
• Knowledge of student loan industry and servicing/originations systems preferred.
• Excellent communication and listening skills.
• Proficient with MS Office and ability to manage multiple priorities.

Responsibilities

• Respond to incoming borrower interactions (inbound & outbound calls) and provide follow-up on inquiries as needed.
• Update information on accounts in the Loan Servicing and/or consolidation systems.
• Contribute to Continuous Process Improvement and uphold PBO & ETDBW philosophy.
• Contact customers on accounts, including outbound contact when appropriate.
• Negotiate transactions in accordance with established laws, regulations, and policies.
• Assist new associates with training needs.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

MS Office

Problem solving

Multi-tasking

Business math

Listening skills

Education

High school degree or equivalent

Tools

Loan Servicing systems

Job description

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Respond to incoming borrower interactions (inbound & outbound calls) and provided follow-up on inquires as needed.

External candidates must reside within 60 miles of Lincoln, NE or Brownsville, TX to be eligible for this role.

Start Date: 11/02/2026

Training hours : 8:00am - 4:30pm CST

Permanent Schedule after Training : 11:35AM-8:05PM CST

Pay rate : $16.00 per hour

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
• Contribute to Continuous Process Improvement
• Ensure integrity of date and information
• Update information on accounts in the Loan Servicing and/or consolidation systems.
• Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
• Contact customers on accounts, including outbound customer contact when appropriate.
• Negotiate transactions in accordance with established laws, regulations , and policies,
• Serve as a resource person with them as needed, including assisting new associates with training needs.

EDUCATION:

• High school degree or equivalent required.

EXPERIENCE:

• 1 to 3 year customer service experience and/or general office experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Knowledge of student loan industry, Loan Servicing and/or Originations systems preferred.
• Service Excellence
• Strong oral and written communication skills
• Listening comprehension, reading comprehension
• Teamwork
• Accuracy/Attention to Detail
• Work with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 [e-mail].

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring